Role Description: Under the direction of the Office Manager, you will drive the overall Customer/Vendor experience, whether in person or over the phone.  You will provide assistance to the Executive, Marketing, Human Resource, Accounting and Risk & Compliance teams.

About You: To perform the job successfully, you will need to respond promptly to customer needs, speak clearly, politely and persuasively in positive or negative situations. 

Key Traits: A qualified individual will possess the following:

  • Excellent verbal communication skills, in addition to being an active listener with great customer service skills 
  • Possess a professional appearance and attitude
  • Above average interpersonal skills that collaborates well with others
  • Must be able to manage multiple tasks without getting flustered
  • Familiar with using phone systems, copiers/printers, Microsoft office, desktop publishing, social media or industry-specific software

Primary Responsibilities: Overall accountability for this role includes but is not limited to:

  • Answer incoming phone calls and ensure proper handling of transfers in order to serve our customers' needs
  • Drive the communication with all backup receptionists to ensure all phone calls are properly handled
  • Keep the phone attendant software in proper working order and drive the communication of any problems or changes with the backup receptionists
  • Welcome UFS guests upon entering the building
  • Coordinate proper guest access, secure sign-in information, guest signatures and issue visitor tags
  • Ensure conference rooms are in proper order following a meeting and prepare for the next event as instructed
  • Report any technology issues to Managed Services and communicate the issue to TeamUFS if appropriate
  • Manage the electronic check-in/check-out system
  • Provide administrative/calendaring support for Leadership Development
  • Assist departments with printing, binding, shipping and laminating
  • Maintain customer contracts, prepare renewal notices, organize contracts and placing signed proposals into employee knowledge base
  • Assist Risk Management with security training
  • Assist Human Resources with Employee Onboarding
  • Manage the logistics of events including maintaining the events calendar, communicating, planning and executing an event, managing registration and nametags, distributing documents/agendas and oversee any meal planning needed
  • Compile survey information, strategic planning documentation and prepare manuals for analysis
  • Other duties as assigned

Education & Experience: 


  • High School diploma or equivalent


  • Proficient in Microsoft Office Suite preferred

Our Competitive Benefits Package: 

  • Paid vacation and holidays
  • 401k program with employer match up to 6%
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long- term and Short- term Disability Insurance

Personal and Professional Development:

  • Ongoing Professional Development
  • Vibrant Leadership Development Program
  • Optional Employee and Family Events: fun things like zoo trips, ball games, Christmas parties and cook-outs
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 262-376-3000

Equal Opportunity Employer, including disabled and veterans.

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