Role:  Chief Operating Officer

Supervised By:  Chief Executive Officer

Supervises: This position has overall supervisory responsibility for all corporate operations.

FLSA Status: Exempt

ABOUT US: 

Sterling Medical provides expertise in healthcare for communities nationwide. By being employer owned, employers are now taking healthcare into their own hands and are being able to provide quality and efficient care for their employees. Our goals at Sterling Medical are to create a patient-focused integrated primary and urgent healthcare system by bringing the patient and provider closer together, ensuring that all patients obtain the health services they need without suffering financial hardship, and allowing the employer to control their healthcare costs.

We are looking for ideal candidates who strive to achieve a 95% or higher in positive customer feedback, are diligent at building the company’s name recognition within the community and are willing to understand the concerns of our patients and try to help solve their healthcare problems.

Sterling Urgent Care is currently located throughout Idaho, Utah, and Wyoming with more locations coming soon.

Purpose of Position:

The chief operating officer position provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position accomplishes this through a respectful, constructive and energetic style, guided by the objectives of the company.

Essential Functions:

1. Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a beautiful company.
2. Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
3. Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.
4. Spearhead the development, communication and implementation of effective growth strategies and processes.
5. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
6. Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.
7. Act as lead "client-care officer" through direct contact with every client and partner.
8. Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives.
9. Participate in mergers and acquisitions.
10. Able to build budgets and dashboard matrix.
11. Foster a success-oriented, accountable environment within the company.
12. Represent the firm with clients, investors, and business partners.
13. Demonstrated experience in financial planning and analysis with previous experience overseeing human resources, information technology, and legal.
14. Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
15. Excellent people skills, with an ability to partner with a dynamic leadership team.
16. Possess personal qualities of integrity, credibility, and commitment to corporate mission.
17. Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
18. This position regularly requires long hours and frequent weekend work.
19. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Minimum Requirements:

1. Leadership.
2. Strategic Thinking.
3. Results Driven.
4. Business Acumen.
5. Decision Making.
6. Financial Management.

Equipment Used:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

We're Committed to Inclusion and Equal Opportunity:

Sterling Medical is an Equal Opportunity Employer. It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Except where required or permitted by law, employment practices shall not be influenced or affected by virtue of an applicant's or employee’s race, color, religion, sex, gender identity or expression, marital status, national origin, age, sexual orientation, veteran status, the presence of any mental, sensory or physical handicap, or any other characteristic protected by law. In addition, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. These policies govern all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

To help assure that this policy is fully in force, any aggrieved person should immediately call the matter to the attention of either their immediate supervisor or the Office of Human Resources. The person aggrieved should make their own choice as to whom of the above parties they wish to report their problem. Any employee found to have engaged in actions in violation of this policy shall be subject to disciplinary action which may include immediate discharge.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Specifics, Experience, Education:

Job Type:  Full-time

Salary: Based on Experience

Experience:

1. At least eight years of strong operational experience. (Required)
2. At least five years in a senior management role. (Preferred)

Education:

1. Bachelor's degree in business or related field. (Required)
2. Master’s degree in business or related field. (Preferred)