Role Description: As part of a talented team of individuals, you will be tasked with analyzing the company's operating applications to provide optimal performance and integration of resources supporting the technological environment. You will modify, code, test, debug and document programs for operating systems, compilers, tools and utilities, multi-programming and telecommunication systems. You will research and study new products, test for compatibility, evaluate and make recommendations for purchase while analyzing performance, maintaining efficiency and resolving problems.

Primary Responsibilities: Overall accountability for this role includes but is not limited to the following:

• Provide support for assigned applications, ensuring high availability
• Provide hands-on and remote troubleshooting and problem resolution
• Drive efforts to proactively identify application or system issues improving availability and performance
• Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
• Complete projects, coordinate with team members and provide status updates
• Assist on entry phases of applications systems analysis and programming activities
• Track problems and bugs; communicate with customer as resolutions are implemented
• Coordinate the prompt diagnosis and resolution of infrastructure issues that have an impact on the document management/production environment
• Manage demands of deadlines that are responsible for all data circuit connectivity orders; coordinate, install and ensure proper start-up of data circuits to processing banks
• Perform troubleshooting techniques to solve connectivity problems while working with appropriate vendors for resolution
• Stay current on security-related issues and analyze the impact on UFS; make recommendations for security management and monitoring processes
• Generate and maintain virtual servers; perform cloning tasks and snapshots and monitors performance
• Responsible for workstation/server security
• Produce workstation and server security scans and resolve issues
• Perform problem-solving duties for supported applications for internal and external customers
• Assist in the installation, maintenance and support of company servers
• Perform other duties as assigned

Education & Experience: 

• Bachelor’s degree required
• Hyland Onbase/Fiserv Director experience
• 3-5 year experience with application, desktop/server support
• IBM Cognos experience
• MS SQL experience
• IBM DB2 experience
• Recent (within the last five years) experience in the banking industry is preferred

Knowledge and Skill:

• Working knowledge of security practices relating to workstations, servers, internet, etc.
• Ability to use troubleshooting techniques to resolve PC workstation hardware and software
• Knowledge of Microsoft Suite of products; Word, Excel, Outlook, Powerpoint, etc.
• Ability to install and upgrade PC and server operating systems
• Understand Microsoft Active Directories
• Strong analytical and troubleshooting skills
• Excellent oral and written communication skills
• Working knowledge of Microsoft IIS

Our Competitive Benefits Package: 

• Paid vacation and holidays
• 401k program with employer match up to 6%
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long- term and Short- term Disability Insurance

Personal and Professional Development:

• Ongoing Professional Development
• Vibrant Leadership Development Program
• Optional Employee and Family Events: fun stuff like zoo trips, ball games, holiday parties and cook-outs