ReVision Energy is an Employee Owned full-service design, engineering, and installation company with an unmatched depth of experience in Northern New England. Our products range from Solar PV, Heat Pumps, and Batteries. Our company has been awarded the 2019 Clean Energy Company of the Year by the Northeast Clean Energy Council and ranked in 3 categories in B Corp’s “Best for the World” honors in 2019, putting ReVision Energy in the top 10% of impact-driven businesses globally.
Since our founding in 2003, ReVision has grown from two solar geeks in a garage to more than 260 employees across five locations in 3 states. Our success is centered around a hiring philosophy of attracting exceptional, self-motivated individuals and empowering them to be the best professionals in the industry.
Our Upper Valley office in Enfield, NH is currently looking for an individual who is excited to be on the front lines of solar’s rapid growth in this entry level role. The ideal candidate will expand our ability to connect with our customers through the Solar Advisor and Solar Champion Advocate position.
ABOUT THE POSITION:
This candidate will assist in managing all incoming leads for ReVision Energy’s Upper Valley Branch (Solar Advisor) and provide follow up with customers after they have
completed an installation with ReVision (Solar Champion Advocate). This is a full-time position, Monday through Friday. There is also an opportunity to help develop and
manage events in the local area.
The candidate must possess or be able to acquire a basic operational and design specific understanding of each clean energy product that we offer. A successful Solar
Advisor must be able to explain the technologies we use to help NH customers realize their clean energy goals and the benefits for home & business owners in various
situations. The successful Solar Champion Advocate connects with our customers after completion of their installation to congratulate them, provide resource assistance to
address any questions they have, set up additional site visits as requested, and to encourage them to become a solar champion for their neighbors and friends.
This position requires excellent communication skills, passion for our mission, responsiveness, attention to detail, and high-level of computer prowess.
Role and Responsibilities (include but not limited to):
- Keep our mission driven focus top of mind with all interactions with customers
- Respond to inbound web leads, phone leads, and greet walk in clients visiting our showroom
- Educate individuals and businesses about clean energy technologies
- Foster the relationship between ReVision Energy and all our leads with the idea all leads have the potential to become future Solar Champions
- Record all customer interactions and schedule site evaluations for our sales team using online CRM tool
- Prepare the solar design specialist for scheduled site evaluations by collecting electric bills, fuel usage, satellite images and other pertinent information
- Initiate calls to our completed customers to ensure their success and put them on the path to be Solar Champions
- Work with the marketing team to help out with events
Critical Skills/Expectations:
- Must have excellent customer service and email communication skills
- Excellent phone skills; enthusiastic attitude conveyed over the phone and ability to manage high volume of conversations per day is required
- Excellent time management skills and ability to prioritize numerous opportunities effectively
- Must have strong organizational skills
- Must be able to work self-guided in a fast paced and growing environment
- Familiarity with Microsoft Word, Excel, Outlook and other commonly used software, including internet and email - must be able to handle high e-mail volume
- A high-level comfort with technology is required
- Must bring a positive attitude; thoughtful ideas for growth of company are encouraged
- Interest in the technology we provide and ability to acquire a basic understanding of how it works
- Previous customer service experience preferred
Working Conditions/Physical Demands:
- Regularly operates computer and phone
- B.A. / B.S. preferred