Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.


Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

 

Job Description 

The Front Office Clerk is often the first person a patient may interact with over the phone or upon arriving at a clinic. Therefore, the Front Office Clerk is integral to shaping the patients' first impression of the organization, which could shape the patient-provider relationship for the long-term.

 

  • Answers incoming calls and routes them appropriately. 
  • Performs client intake and notifies appropriate staff of the client’s arrival. 
  • Enters patient information into the appropriate databases. 
  • Follows appointment procedures as set by management. 
  • Follows cash handling procedures when receiving client payments. 
  • Completes opening and closing procedures, including deposits. 
  • Keeps clinic lobby straight and orderly. 
  • Provide training to new-hires and continuing education to current employees.  
  • Monitor patient schedules to ensure proper and timely rescheduling.  
  • Address patient concerns and complaints.

 

Job Requirements

  • High school graduate or equivalent required.
  • Bilingual preferred.
  • Pleasant, professional, and articulate phone voice

 

Benefits

  • 9 Holiday + 1 Floating Holiday
  • PTO
  • 403b Retirement Plan
  • Medical / Vision / Dental (if eligible)
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Email:  HRDepartment@LegacyCommunityHealth.org

Equal Opportunity Employer, including disabled and veterans.

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English – Spanish – Chinese

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