We need a passionate Manager to support our growing Customer Service department!

Granite State Management & Resources, a rapidly growing student loan servicer, is searching for our next Manager of Customer Service and it could be you! 

ESSENTIAL RESPONSIBILITIES

  • Organizes, directs, and monitors daily activities of customer service representatives.
  • Ensures all required due diligence is performed accurately.
  • Effectively communicates with borrowers.
  • Monitors service calls to ensure quality customer service is being provided
  • Fields questions from customer service representatives and clients; recommends corrective services to address customer complaints.

QUALIFICATION & EXPERIENCE

  • Bachelor's Degree preferred in Business Management with relevant work experience.
  • 3 to 5 Years of experience is required in management, customer service/collections in a financial environment and financial reporting. Relies on experience and judgement to plan and accomplish goals.
  • Proven experience with selection, implementation, and management of integrated contact management/call center.

What to love about GSM&R:

  • Competitive benefits
  • Opportunity for growth
  • Paid annual volunteer hours
  • Competitive pay
  • And so much more!

 

This position supports a federal contract that requires applicants to be able to obtain a Public Trust security clearance from the U.S. Government. This process will include a criminal and credit background check to determine eligibility and suitability for federal contract employment.  US Citizenship may be required for a Public Trust security clearance to be considered.

Accessibility: If you need help accessing this page, please contact: Email: hrdepartment@gsmr.org or call (603) 225-5867 ext. 259

EQUAL OPPORTUNITY EMPLOYER
To provide equal employment and advancement opportunities to all individuals, employment decisions
at The NHHEAF Network will be based on merit, qualifications, and abilities. The NHHEAF Network does not discriminate in employment opportunities or practices on the
basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national
origin, ancestry, age, a qualified individual with a disability, family care status, status as a protected
veteran, marital status, sexual orientation or any other characteristic protected by law.

Equal Employment Opportunity is The Law. Click here to view the poster in: English – Spanish

NHHEAF participates in E-Verify

To see other positions, click here.