We need a passionate Manager to support our growing Customer Service department!

Granite State Management & Resources, a rapidly growing student loan servicer, is searching for our next Manager of Customer Service and it could be you! 

ESSENTIAL RESPONSIBILITIES

  • Organizes, directs, and monitors daily activities of customer service representatives.
  • Ensures all required due diligence is performed accurately.
  • Effectively communicates with borrowers.
  • Monitors service calls to ensure quality customer service is being provided
  • Fields questions from customer service representatives and clients; recommends corrective services to address customer complaints.

QUALIFICATION & EXPERIENCE

  • Bachelor's Degree preferred in Business Management with relevant work experience.
  • 3 to 5 Years of experience is required in management, customer service/collections in a financial environment and financial reporting. Relies on experience and judgement to plan and accomplish goals.
  • Proven experience with selection, implementation, and management of integrated contact management/call center.

What to love about GSM&R:

  • Competitive benefits
  • Opportunity for growth
  • Paid annual volunteer hours
  • Competitive pay
  • And so much more!

 

This position supports a federal contract that requires applicants to be able to obtain a Public Trust security clearance from the U.S. Government. This process will include a criminal and credit background check to determine eligibility and suitability for federal contract employment.  US Citizenship may be required for a Public Trust security clearance to be considered.

Accessibility: If you need help accessing this page, please contact: Email: hrdepartment@gsmr.org or call (603) 225-5867 ext. 259

EQUAL OPPORTUNITY EMPLOYER
To provide equal employment and advancement opportunities to all individuals, employment decisions
at Granite State Management & Resources will be based on merit, qualifications, and abilities. Granite
State Management & Resources does not discriminate in employment opportunities or practices on the
basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national
origin, ancestry, age, a qualified individual with a disability, family care status, status as a protected
veteran, marital status, sexual orientation or any other characteristic protected by law.

Equal Employment Opportunity is The Law. Click here to view the poster in: EnglishSpanish

GSM&R participates in E-Verify