At the Berg Group, the IT Helpdesk Intern will act as an IT support to all our Berg teams for the summer. The Intern will work onsite at our Chaska, MN office. This role will work directly with and learn from our experienced Network and Systems Administrator. The IT Helpdesk Intern should be perusing a degree in Computer Sciences, IT, Management Information Systems or a similar field as well as have a passion for learning.
Primary Responsibilities/Duties
- Develop an understanding of the roles and responsibilities of an IT Department
- Act as the Tier 1 Support for our Field and Office teams via phone, email and in-person
- Ensure that Tier 1 IT Helpdesk tickets are completed in a timely manner
- Device Management; laptops, iPads, Mobile Devices
- New Hire account and device set-up
- Verification of backups
Education/Experience Requirements
- Minimum of 2 years education from an accredited college, or university
- Strong written, verbal, and interpersonal communication skills
- Familiarity with Windows 10, Windows Server 2016 & 2019
- Experience and/or knowledge of Hyper-V, Veeam Backups, Azure, Office 365, iOS, macOS
- Possess excellent problem solving and multi-tasking skills
- Ability to work efficiently and provide leadership for project coordination
- Acts with a sense of urgency to complete tasks in a timely manner
