Program Operations Associate - National

 

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that works. Join our stellar team leading the charge to deepen our impact and expand our service. Watch this video to learn more about Reading Partners.

The High Level:

The Program Operations Associate coordinates and provides operational support for projects for the national Program department. The Program Operations Associate drives systems-focused projects across new and existing regions and works with program staff to develop systems to improve efficiency, ensure documentation of key processes, and sustain our growth. This position is based in Reading Partners’ National Office in Oakland, CA, reports to the Senior National Program Manager, and supports the drive for excellence in national programmatic implementation. 

This is an exciting opportunity for someone who loves details, planning, has excellent customer service skills, and who desires a successful career in nonprofit operations. They must be able to adapt to a continually evolving environment and thrive in a deadline-oriented workplace.

What You’ll Do:

Support the national Program department through project and operations coordination to ensure that all twelve regional teams and the national team have the resources needed to implement the program.

  • Coordinate and track departmental projects (FY21 Projects will include: Reading Center Manual document updates and ongoing management, curriculum reproduction process, and distance tutoring support) and priorities to provide transparent communication regarding milestones and markers, shared accountability, and successful project completion.
  • Lead annual and ongoing mass curriculum reproduction working in collaboration with the Director of National Program, curriculum vendors, designers, and other key department stakeholders involved in the project.
  • When necessary, support and coordinate projects across multiple departments within the organization (FY21 Projects Include: supporting pilot projects developed by our national Program, Community Engagement, IT, and Regional Operations departments; supporting operational aspects of National Program department calls).
  • Update and maintain key Salesforce dashboards (program operations, mid-year data, end-of-year data) that track data for over 7,000 students enrolled in the program.
  • Ensure up-to-date attendance tracking for all enrolled students in Salesforce, including providing ongoing support for regional staff.
  • Create other documents and processes such as templates, tracking systems, knowledge management guides, and program resources.

 

Implement and manage internal systems and knowledge bases for program management at the national level. 

  • Execute updates to internal communication systems, platforms, and tools related to program implementation and monitoring (e.g. Salesforce, the Reading Center Manual, and the Library).
  • Provide all operational materials for reading centers across the network in a timely manner and ensure other regional program needs are met (e.g., curriculum resource support).
  • Ensure timely submission of information and materials to internal communication channels (e.g., The Org-Wide newsletter, Executive Director newsletter, etc.). 
  • Work closely with the Director of National Program and Senior National Program Manager to maintain a platform for all internal program training resources.

 

Other duties as assigned.

 

How You’ll Do It:

 

Drive for Results

  • Demonstrated aptitude for creating and completing projects quickly and accurately inline with all stated deadlines. Strong ability to prioritize, streamline, and design scalable systems. Demonstrate personal leadership and accountability - able to hold yourself accountable first and foremost.

 

Relationship Development and Communication

  • Ability to cultivate and leverage strong relationships both locally and remotely. Proven track record in providing great client service experiences, solving problems, and communicating clearly, quickly, and effectively with all internal and external stakeholders. Develop collaborative working relationships with all members of the Program, Research and Evaluation, IT, Community Engagement, and Finance teams, and all regional teams.

 

Project Management

  • Ability to take personal initiative and execute on key priorities. Skilled in being able to both plan and execute for the future. Anticipate challenges and proactively act to address them. Have a unique ability to see the big picture while managing day-to-day projects.

 

Organization

  • A passion for details, planning, collaboration, and working with others and independently to problem solve. Ability to execute details quickly and accurately and to communicate effectively to a wide group of stakeholders. Professional organization and prioritization skills - can take a list of tasks and accomplish them on or ahead of due dates while identifying and balancing the competing priorities.  



About you!

You’ll be successful in this role if you:

  • Boast a deep belief in our mission
  • Root your work in our core values
  • Have a strong operations background
  • Are highly motivated and committed to providing quality work to support the Program department
  • Have excellent communication and interpersonal skills
  • 1+ years of high volume, fast-paced operations, project management or executive support role
  • Have proven ability to work independently and manage independent projects
  • Have excellent computer skills, including MS office applications and database management
  • Have ability to lift up to 25-40 lbs on a regular basis
  • Can prove eligibility to work in the US legally

 

Bonus if you:

  • Served one or more years as an AmeriCorps member or employee of Reading Partners
  • Have proven ability to create new systems based on feedback across organization
  • Have experience working in the launch phase of projects or programs
  • Have experience with graphic design and/or template creation

 

What We Offer

Reading Partners offers the full package – great benefits, a great place to work, and the opportunity to have a glowing and growing career. 

  • We offer a competitive compensation commensurate with experience. This position is 30 hours a week, non-exempt, hourly position based in Oakland, CA
  • We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, 403(b) option, and Employee Assistance Program (EAP). 
  • We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us. As such, we provide ongoing professional development opportunities.

 

Other things you need to know

  • Travel Requirements: The Program Operations Associate is based in the national Oakland office. This position may require travel locally to manage curriculum materials needs. 
  • Typical Physical & Mental Demands: Requires prolonged sitting with some bending, stooping and stretching, eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other office equipment; ability to lift up to 40lbs with or without accommodation. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Also requires moderate to intense concentration due to complexity and/or need to meet deadlines, and flexibility to readily adapt to a changing environment. 

 

What’s Next?

If you’re interested in joining our Reading Partners team, please submit the following application materials to our online job posting:

  • A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role. Please include your salary needs.
  • Resume

 

At Reading Partners we respect and honor the diversity in our workforce, and we are an Equal Opportunity Employer.
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