We are looking to hire a Project Manager that has the ability to work out of one of the following of our office locations:

• Bismarck, ND
• West Fargo, ND
• Minneapolis, MN
• Sioux Falls, SD
• Brookings, SD
• Billings, MT
• Denver, CO 
• Pueblo, CO

Please be sure to indicate the office you are interested in working in when applying.

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High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout North Dakota, South Dakota, Minnesota, Montana, and Colorado. No matter where your business is located within the United States, we have you covered.

Job Summary:

The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

Essential Duties and Requirements:

• Develop project plans, goals, and budgets: identify resources needed, develop schedules, and measure results
• Understand overall project objectives as well as the role and function of each project team member
• Ensure the project objectives and requirements are clear and agreed upon by all team members
• Coordinate delivery and installation of technology that meet quality assurance standards
• Assist project team in design and development tasks
• Organize and manage all phases of the project to ensure on-time completion with budgetary requirements
• Drive problem investigation and resolution as required
• Ensuring that risks are identified, communicated, and mitigated so that projects are delivered successfully from start to finish
• Design and maintain technical and project documentation
• Other duties as assigned

Additional Duties and Responsibilities:

• Improve customer perception and satisfaction
• Ability to work in a team and communicate effectively
• Escalate project issues that cannot be completed within agreed service levels
• Communicate to customers by keeping them informed of progress, impending changes, agreed outages, etc.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalog and how it relates to the customer's needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses as they occur
• Enter all work as activities, service tickets, or project tickets
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

• Knowledge and experience in cross-functional project management methods and techniques
• Knowledge of IT applications, processes, software, and equipment
• Strong organizational, presentation, and customer service skills
• Ability to plan and prepare written communications
• Interpersonal skills including telephony skills, communication skills, active listening, and customer care
• Service awareness of all organization's IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of project details
• Self-motivated with the ability to work in a fast moving environment