Hawkeye Area Community Action Program, Inc. (HACAP) is a diverse, community-focused nonprofit dedicated to empowering and improving the lives of families living with the everyday barriers of poverty.

What we are proud to offer you:

• Health and Dental Insurance
• Retirement Savings (IPERS and/or 403(b))
• Paid time off and 9 company paid holidays
• Short Term Disability after 1 year of employment
• Basic Life and AD&D coverage
• Employee Assistance Program
• Optional benefits: Flexible Spending, Long Term Disability, Voluntary Life, Voluntary Accident, and Vision

POSITION GOAL

This position is responsible for answering phone calls for the Energy Line, taking appointments, and completing intake for Energy Assistance programs.  This position will determine customers’ needs and eligibility for energy assistance and energy counseling services.  Duties will include assisting with energy education and counseling activities and providing information and referrals for other assistance resources.

SCHEDULE AND WAGE

Monday-Friday 8:00 am- 5:00 pm; $18.85 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Energy assistance application intake
2. Energy assistance application processing
3. Verifying client income eligibility
4. Answering energy crisis calls
5. Budget counseling
6. Teaching Energy Education classes
7. Working with vendors on client behalf
8. Data entry and tracking

EXPECTATIONS

1. Support the organization's mission, vision, values, policy, and procedure by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.
2. Demonstrates personal commitment to HACAP through quality job performance, a sense of responsibility for high achievement, professional appearance, awareness of current events throughout HACAP, and positive promotion of HACAP.
3. Consistently work positively and cooperatively with fellow Team Members.
4. Consistently demonstrate the ability to respond to flexibly changing situations to meet current needs, such as reprioritizing work as necessary.
5. Consistently come to work on time, working as scheduled, and leaving at the scheduled time.
6. Maintain appropriate attire and good grooming habits to support HACAP’s desire for safe and efficient operations, providing greater service and better customer relations. 
7. Must possess high integrity and ensure confidentiality of any information concerning an employee, client, family, financial condition, or personal peculiarities is strictly maintained.
8. Ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within HACAP as required by HIPAA.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's Degree and experience in human services or counseling or financial planning

OR

Equivalent combination of education and/or experience

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

CONDITIONS OF EMPLOYMENT

1. Valid driver’s license
2. Valid car insurance