Company Info

Headquartered in Taylor, Mich., Atlas Oil is the inaugural Simon Group Holdings company. Since our founding in 1985, Atlas has grown through technological and operational innovation, all while maintaining our unwavering commitment to customer success. Atlas offers single-source solutions for fuel, transportation and logistics and is one of the largest fuel distributors in the country, delivering over 1 billion gallons of fuel annually to customers in 47 states. We have an active real estate division and are engaged in transportation logistics and fueling including bulk, fleet, event, onsite, emergency response, and oil field services.

Atlas has a unique, entrepreneurial culture.  We work hard, love what we do, focus on customers and have fun in the process!  Our phenomenal growth is attributable to our people and that’s why we are successful in recruiting top talent. As an Atlas team member, you’ll receive the support of the entire Atlas team and be encouraged to learn and grow with us.

Atlas Oil offers its employees a full benefits package that includes medical, dental, and vision options. We also offer life insurance, 401k, and paid time off. In addition to that, we offer tuition reimbursement to assist our team members in their professional development.

Atlas was named one of Metropolitan Detroit’s “101 Best and Brightest Companies to Work For” in 2010, a “Top Workplace" in 2008, 2009 and 2010 by the Detroit Free Press and listed on the Inc. 5,000 list of fastest growing private companies in 2009. Most recently, Atlas was named as Michigan’s largest logistics company in Crain’s Detroit 2017 Book of Lists.

Job Summary:

Responsible to provide level-1 (first line of support) for the Atlas IT Service Desk in our Houston TX office. Assist Atlas employees with addressing issues / problems with the client hardware, operating system, applications, security and peripherals.  Provide oversight on the Atlas IT problem / request ticket process to ensure timely response to reported issues.  Provide assistance to the System Administrators (level-2/3 support) in resolving more complex client, network or system related issues. 

Set up new computers for Atlas employees based on the standard hardware, software and configuration.  Manage new employee orientation where new Atlas employees are trained on using the Atlas IT standard software (e-mail, applications, remote access, etc.). 

Representing the IT team, act as an ambassador in providing excellent customer service to the Atlas IT user community.

Primary Responsibilities and Scope:

• Answers staff questions in person and via phone on all company-supported applications and systems
• Creates, reviews, and maintains the help desk ticket system
• Troubleshoots problems reported to the help desk and determines source and resolution
• Prioritizes requests for technical assistance
• Analyzes and resolves technical problems for established technologies
• Provides documentation and cross-training with other work area personnel
• Serves as technical specialist for technical problems and emergencies
• Works with vendors for resolution of problems
• Records and maintains hardware and software inventories, site and / or server licensing and user access and security
• Maintains confidentiality with regard to information being processed, stored or accessed by the network
• Install, configure and upgrade desktop hardware and peripherals
• Creates documentation and reference materials to streamline future problem resolution
• Assists with installations in multi-state locations as needed
• Has ability to work flexible schedule, as needed
• Is a fast learner with an affinity toward technology

Required Experience:

• Excellent Customer Service skills; high level ability and willingness to assist customer(s) with their IT needs
• Associates degree or equivalent additional experience is desired
• Desired certifications: A+, Network+, or MCP
• Hands on experience with Microsoft Active Directory (2008 and above), Exchange 2013, and Office 365
• Working knowledge of TCP / IP, DNS, and DHCP
• Proficient with Microsoft Windows 7,8,10
• Proficient in Microsoft Office Suite
• Experience with WSUS or SCCM desirable
• Experience with Microsoft Surface tablet
• Experience with Apple iPhone / iPad and Macs, a plus
• Citrix experience a plus
• Experience with leading Mobile Device Management (MDM) solutions
• Hands-on Windows Server Administration 2008 / 2012 experience
• Excellent written, verbal and interpersonal communication skills
• Ability to operate in a fast-paced environment
• Demonstrated success in implementation, customization, backup and support of the technical platforms and applications in place
• Ability to determine computer problems and coordinate hardware and/or software resolution.

Required Education & Certification:

• Must have Associates degree in Computer Science, MIS or Engineering, Bachelor’s degree would be preferred

EQUAL EMPLOYMENT OPPORTUNITY

Atlas Oil Company provides equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, weight and height or military status, in accordance with applicable federal laws.