Role Description:
As part of a diverse and skilled Customer Experience team, you will be tasked with providing banking application support to UFS bank customers. You’ll answer questions via phone and e-mail about banking applications and functions, issue resolution and training. The ideal candidate will have a background within the banking industry and experience with banking application software. This position works under the leadership of the Customer Experience Manager and VP of Customer Experience and in collaboration with other teammates across the company.
Key Traits: A qualified individual will possess the following:
- Strong analytical and troubleshooting abilities
- Understanding of Fiserv Premier and Fiserv ancillary software or capacity to learn it
- Understanding of item processing or the capacity to learn
- Extremely comfortable working with computers and a variety of computer applications
- Excellent verbal and written communication skills
- Ability to work without direct supervision
- Ability to manage multiple tasks and projects with accuracy and attention to detail
- Ability to work effectively with deadline demands
- Take ownership and accountability, in order to follow problems through to resolution
- Motivated, independent learner
- Ability to work in a team-oriented, collaborative environment
Education & Experience:
- Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent
- Three (3) years prior experience in bank/financial industry desired
- Three (3) years prior experience in direct client support desired
- Prior experience with Fiserv Premier Loan Core banking software desired
- Availability to travel 20% of the time
Our Competitive Benefits Package:
- Paid vacation and holidays
- 401k program with employer match up to 6%
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long- term and Short- term Disability Insurance
- Volunteer Time Off
Personal and Professional Development:
- Ongoing Professional Development
- Vibrant Leadership Development Program
- Optional Employee and Family Events: fun stuff like Trivia Tuesdays, "Friday Fundays", cornhold on the patio and MORE!
