The City of Canton, South Dakota is seeking qualified candidates for the Utility Clerk position. This role processes utility bills and payments, assists customers with utility related questions and inquiries, and provides general administrative and clerical support.
Primary Duties Consist of the following:
Utility Billing
- Read and record all utility meters on monthly basis; drive City vehicle to read meters electronically
- Prepare utility bills and adjustments; process utility payments and other revenues
- Track overdue accounts; prepare shut-off lists; process shut off payments and hook-up fees
- Prepare inserts or notices to send with monthly utility bills
- Respond to customer inquiries regarding water service, meters, and billing
- Prepare reports used to maintain and track utilities
- Process service requests; prepare work orders; dispatch service crews
- Manage utility accounts; prepare final notices as needed
General Administrative
- Provide administrative support and assistance
- Provide customer service on the telephone and in-person, assisting customers, accepting payments, answering questions,
- Handle or refer problems and situations as they arise
- Take mail to post office daily; take deposits to bank daily
- Send NSF letters and payments as needed
Other Functions
- Provide back-up to Assistant Finance Officer regarding building permits, service calls,
- Assist with elections and absentee ballots as assigned
- Assist with City sponsored events
- Perform other duties, projects and tasks as may be required to assure the success of City operations and services
QUALIFICATIONS AND REQUIREMENTS:
Education and Work Experience
- High School Diploma or GED required; some college preferred
- Two or more years previous cashier, teller or bookkeeping experience required
Skills, Knowledge and Abilities
- Must have strong customer skills, in person and on the phone, and with customers and co-workers
- Must have strong math skills; able to calculate figures and amounts quickly and accurately
- Must have strong skills with office equipment, including calculator, computer, spreadsheet, and accounting and/or utility software
- Must have strong organizational skills and attention to detail
- Must be able to follow routine verbal and written instructions; able to express ideas clearly
Physical Capabilities
- Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 20 pounds at a time.
- Must be able to operate normal office equipment, review work products, file and retrieve files
Additional Requirements
