Why Arcoro?

Want to make an impact? We do too. Come join our team of bridge builders. With full-time remote work as well as in-person opportunities at multiple office sites, the possibilities are endless. Arcoro helps to lead high-compliance organizations automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We’re proud to offer an unmatched employee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo. 

Start building your bridge to a better career with Arcoro. 

About the Job:

The Implementation Supervisor is responsible for the overall success and efficiency of the software implementation process. This includes but is not limited to the following system modules: Applicant Tracking, Onboarding, Benefits Management, ACA, Learning Management, Performance Management, and Time & Labor Management.  This position demands both high attention to detail and the ability to think holistically, to boost client satisfaction from the moment they engage the company.  A positive attitude, strong work ethic, ability to communicate and a desire to find creative solutions to problems are required. This goal requires interaction with multiple departments to ensure a positive client experience.

The Implementation Supervisor is responsible for the successful implementation of clients on Arcoro products, including daily management and supervision of the Implementation Team.  The Supervisor of Implementation reports to the Senior Manager of Implementation.

What You Will Be Doing:

• Accomplish department objectives by supervising world-class implementation team, successfully organizing and monitoring the work processes 
• Manage resources to facilitate project deliverables
• Create, implement and maintain successful transition of client implementation across the Arcoro brand
• Oversight of implementation concerning timing, budget, and quality
• Implementation, refinement, and ongoing monitoring of client health score
• Ensure all client-initiated and internal escalations are resolved
• Implement and maintain project management software to track & report across Arcoro client implementations
• Create, monitor, deliver, and meet monthly metrics with the implementation of standard training curriculums, implementation checklists, guides, and processes
• New team member onboarding, training, and ongoing development
• Conduct quality performance reviews and provide documented feedback to improve employee performance surveys (post-implementation, NPS, etc.), analyze findings, and produce action plans to drive improvements
• Communicate key information via appropriate channels to ensure employees are informed of performance, product, process, and company policy updates
• Promote and maintain Arcoro culture throughout the Implementation Team

Must Haves:

• Bachelor’s degree or equivalent work experience
• 5-years’ experience in Implementation Management, Project Management, and/or Product Training role with a minimum of three years in leadership  
• Experience with client success methodology and best practices 
• Excellent communication, presentation, and relationship building skills 

Nice To Haves:

• Proactive, methodical, quality-minded, detail-oriented leader   
• Effective client communications (both verbal and written)
• Team management; motivate and optimize the performance of team members 
• Excellent organizational, analytical, and problem-solving skills

Perks and Benefits:

• Competitive salary
• 401(k) with Company match
• Medical/Dental/ Vision, STD/LTD, Life Insurance
• Company-paid holidays, sick pay & vacation
• Remote Position
• Casual dress

About the Company: 

Arcoro is a growing and exciting HR SaaS software company with offices in California, Arizona, Iowa, and Indiana, as well as remote employees across the country. Arcoro provides SMB and midsize businesses with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliance, Arcoro’s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries.

Arcoro is a leader in Human Capital Management.  Join our company and help our customers eradicate the burden of managing an ever-growing workforce. Our tool will effectively end the dominance of manual applicant tracking, benefits enrollment, payroll, and paper time tracking. 

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives. 

                                                                          Arcoro is a Fair and Equal Opportunity Employer