Are you organized and love speaking with customers? Do you want to work for a company who offers great benefits? A company who wants to see you thrive? KEEP READING!


Service Specialties Inc (SSI), Air Conditioning, Heating and Plumbing in Chantilly, VA is looking to add an organized Follow-up & Membership Coordinator to our growing team. This position is full-time position and provides continued training and development to make sure you succeed to your fullest potential with a competitive hourly pay plus commission opportunities. SSI, a family-owned service business, is a trusted expert in providing complete indoor air quality, HVAC, and Plumbing comfort solutions to homeowners in the Northern Virginia area since 1979

Job Role

SSI's Follow-up & Membership Coordinator responsibilities include ensuring all follow-ups are completed in a timely manner. He or she will manage all customer estimates provided by our HVAC Techs and Plumbers and follow-up with customers to schedule recommendations. He or she will accurately set-up and manage HVAC and Plumbing Memberships. Responsibilities also include:

  • Follow-up on all open estimates provided by Techs and Plumbers
    • Calling 30-50 customers per day
    • Commission paid based on closed opportunities
  • Accurately update HVAC and Plumbing Memberships
  • Maintaining potential candidates for opening positions through recruitment portal
    • Preforming phone interviews and scheduling in-person interviews as needed
  • Back-up Customer Service Representative when needed
    • Answering inbound calls and assisting customers
  • Establish and maintain positive relationships with internal departments
  • Special assignments as it relates to Customer Service department



  • 1 year minimum of Sales experience
  • 3-4 years of office experience minimum
  • Must be an independent worker, and self-motivated
  • Must have high attention to detail
  • Knowledge of HVAC terms is recommended but not a requirement



  • Family-owned Service Business
  • 100% Covered Medical and Dental Insurance
  • Vision Insurance & 401K options
  • Paid Holidays
  • Paid time off
  • Commission Opportunities
  • Hours are 8-5 with an hour lunch break
  • $18-$20 hourly pay
Equal Opportunity Employer, including disabled and veterans.