W&M Fire Protection, a subsidiary of Davis-Ulmer Sprinkler Company, is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 20 years, and offers a challenging and rewarding work environment. W&M Fire Protection is currently seeking to add an ambitious Inspection Salesperson to our team.
At Davis-Ulmer we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.
As a result of continued growth, we are currently seeking candidates for Service Billing Admin at our office in Hawthorne, NY. Please read through the following job description, if you are interested in applying, please be sure to attach a cover letter and resume for our review.
What we offer
- Medical, Dental, and Vision Insurance
- Flex Spending
- Health Savings
- 401(k)
- Profit Sharing
- Employee Stock Purchase Plan
- Paid Time Off
- Employee Assistance Program
- Life and Disability Insurance Options
JOB RESPONSIBILITIES:
- Responsible for working with Sales/PM’s to issue invoices to customers in a timely manner.
- Submit invoices into customer invoicing management web sites.
- Update customer files with issued invoices.
- Update the customer master file with contact information.
- Manage and facilitate billing timelines using service order report.
- Oversee service billing tracker and verify/follow-up to make sure issues being addressed.
- Responsible for processing credits/re-bills and responding to customer concerns relating to service bills.
- Take credit card payments and apply to applicable outstanding invoice.
- Assist with answering calls and resolving customer issues in a timely and courteous manner.
- Other duties as assigned.
QUALIFICATIONS/REQUIREMENTS:
- High School Diploma/GED required; Associate’s Degree preferred
- Previous experience in an administrative setting or equivalent combination of education and experience
- Good oral, written and telephone skills
- Good customer service skills
- Time management, organizational and interpersonal skills
- Moderate to advanced computer skills including Microsoft products
- Ability to define problems, collect data, establish facts and draw conclusions
CERTIFICATES, LICENSES, REGISTRATIONS:
SUPERVISORY RESPONSIBILITIES:
PHYSICAL DEMANDS and WORK ENVIRONMENT:
- Office environment with moderate noise level
- May require opening of heavy file cabinets with bending, stooping or kneeling to file
- May require light lifting of storage boxes, packages to be mailed, etc.
- Will require consistent time spent on the computer and phone throughout the day
LIMITATIONS and QUALIFICATIONS:
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran
DAVIS-ULMER'S ENDURING PURPOSE: "To Build Great Leaders"
