MSP Systems Administrator

  • Are you a Servant Leader?
  • Do you love Technology and being the expert and the best at what you do?
  • Do you love exceeding expectations?
  • Do you love taking ownership of problems and projects and seeing them through to completion?
  • Do you want to improve every day personally and professionally?
  • Do you want to be a part of a cohesive, family-like team that values your input?
  • Do you love figuring out problems and how to make things work better?
  • Do you have the ability to translate "IT" in a way customers will understand?
  • Do you enjoy working with multiple systems and different business types?
  • Are you customer-focused?

If yes, then read on!

Job Description

46Solutions is an employee-owned, managed IT, CyberSecurity, consulting, and A/V integrator partnering with clients in Central Kentucky.  We are growing and need the right person to be a Lead Systems Administrator. Working with our support team, you are responsible for our existing and future clients' day-to-day IT needs.

Responsibilities

  • Act as the primary contact and systems administrator for multiple clients.
  • Provide long-term solutions instead of quick fixes.
  • Resolve tickets generated by monitoring tools or escalated to you from the support team.
  • Coordinate and communicate with field technicians to complete on-site work
  • Manage change control process for client systems
  • Provide consistent guidance and training to members of the team and to our customers.
  • Provide metrics and reporting for the effectiveness of systems.
  • Evaluate additional monitoring, management, and security solutions.
  • Constantly tweak and improve the effectiveness of our services.
  • Meet personal and company goals.
  • Continue learning and training on new technologies.
  • Working with our Sales and Marketing team, assist in engineering and quoting new projects.
  • Document work completed as well as system configurations - always maintaining accurate and up-to-date documentation.
  • Other duties as needed to support the team and the growth of the company
  • Some travel required for on-site work at customer locations in the Central Kentucky area
  • Primarily Monday to Friday in-office schedule with some work from home opportunities
  • Occasional after-hour response from home or return to the office (nights and weekends) also required. Employee will need to be a reasonable distance to the Lexington office.

Hands-on Experience, Skills, and Abilities

  • Windows Desktop 7-10, MS Office 2016-Current, MS Exchange (On-Prem and O365)
  • Office 365 / Azure
  • Installation and administration of Windows Server 2012-2019, including Terminal Server and Active Directory (on-prem and Azure)
  • Hyper-V and VMWare VM configuration and administration
  • General network knowledge, including IP addressing, Switching, Routing, Wi-Fi, and VOIP
  • Experience configuring and troubleshooting WAN/LAN, switches, routers, gateways, firewalls such as Cisco, Meraki, Ubiquiti, Fortinet, Sonicwall, etc.
  • In-depth working knowledge of ticketing, RMM tools, AV/EDR solutions, and other MSP tools.
  • Experience with (or similar) Veeam, Datto, Articwolf, Sophos, Kaseya, and BCDR solutions.
  • Must have excellent communication skills with the team and clients - both verbally and in writing.
  • Must be an extremely fast learner who loves to dig in and figure out how to best achieve a result.
  • Must be detail-oriented, organized, and thorough.
  • Possess the ability to put yourself in the client's shoes and understand the impact and urgency of the issue at hand.
  • Must be able to work on your own, manage your time and priorities.
  • Must be security-minded and understand the security impact of changes or potential changes.
  • Have or willing to obtain certifications and maintain certifications
  • Bachelor's Degree preferred – Multiple years of experience may offset.
  • Must complete a background check and pass pre-employment and random drug screening.

Benefits/Culture

46Solutions continues to grow share in the Kentucky market. Our professional approach to providing Enterprise-level IT services to small businesses in Lexington continues to receive a huge response. We believe in growth opportunities, continuing education, a team approach, and Servant Leadership. Some of the benefits we offer our team include:

  • Medical, Dental, Vision Insurance
  • Short-Term Disability and Long-Term Disability Insurance
  • Company Paid Life Insurance w/ additional Voluntary Life Insurance
  • 401K w/ company match
  • Employee Stock Ownership Program 
  • Paid Time Off 
  • Servant Leadership Training
Equal Opportunity Employer, including disabled and veterans.

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