The 61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Job Summary:

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices.  Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information.  The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction.

Job Responsibilities:

  1. Expeditiously handle large volume of calls and perform work in a timely manner.
  2. Attempts to collect full payment from patient or guarantor in a professional and courteous manner.
  3. Establishes payment arrangements per guidelines. Documents terms in billing system.
  4. Handles customer inquiries, disputes and complaints.
  5. Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.
  6. Clearly documents in system summary of work and follow up steps after each call.
  7. Performs other job duties as required and assigned including, but not limited to, job functions within the self-pay collections and customer service units.

Job Qualifications:

  1. High school graduate or GED certificate is required.
  2. A minimum of 6 months’ experience in a physician billing or third party payer environment.
  3. Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
  4. Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: (212) 326-8462
Email: servcorpadmin@cumc.columbia.edu

Equal Opportunity Employer, including disabled and veterans.

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