GENERAL DESCRIPTION: Serves as a member of an Interdisciplinary Team for YESS’ Integrated Health Home Department and plays an active role in supporting families. Uses own personal experience to personalize care and assist clients and their families in understanding of services, accessing referrals, and applying recommendations from other professionals.


  • Personal experience being the primary caregiver of a child who has experienced mental health/substance abuse services and success in managing the child and family’s recovery.
  • Upon hire, complete FPSS training and pass a competency exam.
  • Demonstrated ability to cope with a wide variety of child (ren)’s mental health diagnoses, behavioral health concerns, and family dynamics.
  • Experience working with children and families in a community-based program preferred.
  • Knowledge of community resources and outpatient mental health services.
  • Demonstrated ability to work effectively as a member of a team.
  • Excellent written and verbal communication skills.
  • Computer knowledge.
  • Clear criminal and child abuse background checks.
  • Acceptable driving record.


  • Support members and families who are in crisis to maintain member in the community and prevent stays at a higher level of care.
  • Advocate for clients and their families.
  • Offer family support and education services for members and their families.
  • Link and support families in accessing community resources.
  • Promote client’s physical and dental health and work with the family to prevent gaps in care.
  • Communicate with providers regarding client’s progress or barriers to success.
  • Provide self-management, support, and skill development of self-management plans for clients and their families.
  • Provide support and advocacy as needed for families during medical, dental, academic, and behavioral health appointments.
  • Assist clients and their families to identify and develop natural support networks.
  • Maintain client charts and case notes that clearly document contact with families and providers.
  • Observe behavior and interactions involving youth at all times, and report any potentially harmful or suspicious behaviors immediately through the incident reporting process.
  • On-call rotation.
  • All other duties as assigned.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 515-282-9377 

Equal Opportunity Employer, including disabled and veterans.

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