Position Summary:
This position provides information and assistance services operated under the Area Agency on Aging.

Essential Job Functions:
1. Performs information and assistance services to ensure services are provided in accordance with requirements and standards of operations of the AAA programs.
2. Completes reporting as requested for information and assistance services according to established deadlines.
3. Provides information, assistance, referrals, and follow-up activities about appropriate community resources in accordance with established guidelines and standards.
4. Conduct initial screening functions to determine potential eligibility for Medicaid long-term care services, care management programs, community living programs, etc.
5. Provides information for scheduling of participant assessments to assigned care management teams.
6. Provides backup for wait list management.
7. Assists in conducting outreach activities with Planning Manager.
8. Maintains records, performs data entry, and recordkeeping.
9. Supports achievement of agency’s mission and vision and reflects its values in work behavior.
10. Performs all other duties as assigned.


Essential Job Requirements:

EDUCATION: Associate degree preferable in human services or related field. Alliance of Information and Referral Systems (CIRS A/D) certification in aging within 24 months of hire. Significant relevant experience in lieu of Associate’s may be considered.

EXPERIENCE: One to two years’ experience working with older adults. Demonstrated experience working with older persons, persons with disabilities and their caregivers in a variety of settings desirable.


• Ability to use clear, concise language to communicate with the consumer.
• Capacity to listen effectively and work well with diverse populations.
• Ability to define problems, collect data, establish facts, draw valid conclusions and make confident recommendations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to write reports and correspondence.
• Ability to effectively present information and respond to questions from consumers, educators, social service personnel, staff, and the general public.
• Acts in a professional and respectful manner.
• Ability to work independently or in a team environment.
• Ability to be flexible and open to change.
• Ability to exercise discretion and independent judgment with respect to matters of significance.
• Demonstrated capacity to work collaboratively with staff and community partners.
• Acute attention to detail.

PREFERRED SKILLS: MS Office including Excel, Word, etc. and work with software programs specific to agency for data gathering. Ability to keyboard at least 40 wpm accurately and consistently.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee is frequently required to sit at a computer for long periods of time. May be required to perform repetitive motions of the hands, fingers and wrists to do data entry. Use of telephone with headset or hand set while using computer. The employee may be required to lift and/or move up to 15 pounds. The employee must travel in all kinds of weather and have reliable transportation.

Equal Opportunity Employer, including disabled and veterans.