Lavelle Industries is seeking a Customer Experience Specialist to join our Customer Support Team. This position is located in Burlington, WI (35 miles south of Milwaukee, WI). A highly visible position within the company with no shortage of growth & advancement opportunities. This position is aimed at providing superior customer support to our customers.

Perks & Benefits:

• Competitive benefits package, 401k match & bonus profit-sharing, paid holidays & vacation time off
• A free on-site health clinic and more
• Strong focus on employee development: Annual professional development process, Lavelle University training courses, weekly mentoring sessions, and defined path for career advancement
• Detailed 3-year growth plan outlined on start day! Paths include department management or Sales.

A Day-in-the-Life:

• Build and maintain positive relationships with our customers
• Support our internal & external customers with timely communication and follow through
• Research & resolve customer-specific issues, while identifying process improvements
• Organize, maintain & analyze customer data to quickly problem solve
• Collaborate with Operations and Sales to go above & beyond for our customers

To succeed, we ask that you have…

• Strong work ethic, hustle, and a customer-first mentality
• Drive to address internal and external customer needs efficiently and effectively
• Effective communication – written, electronic and oral
• Comfort with the Microsoft Office suite of products; specifically, Word, Outlook & Excel
• 2 years customer / technical experience or an Associate’s degree

More about Lavelle Industries: After 100+ years in business, we are still growing and thriving. Since 1912, we have become an expert in the plumbing industry and a leader in manufacturing high quality performance rubber parts. Yes, our careers are in the toilet and we have a lot of fun with our award-winning, USA-made brand! Although we serve the largest retailers in the world, we are still a small family-owned, privately-held, stable, unique woman-owned business where you can make a difference. At Lavelle, we believe in continued learning, visible problem solving and helping our employees grow. We offer a competitive salary and benefits package, including a FREE on-site health clinic, flexible scheduling, casual attire, and paid vacation and holidays. Did we mention our aim is to "Stay in business forever and have fun!”?