Position Details

Family Resources is seeking a highly motivated, organized, detail-oriented, trauma-informed, Shelter Advocate. The Shelter Advocate will provide comprehensive trauma-informed and survivor-centered services to survivors of domestic violence, sexual assault, human trafficking, and other violent crimes. Under the leadership of the Shelter Supervisor, the Advocate will provide case management, housing advocacy, immediate shelter and related supportive services, and emotional support to all shelter residents. The Shelter Advocate will also provide follow-up services with residents who have transitioned out of Shelter. In addition, the Shelter Advocate will provide emotional support and crisis intervention to callers on the 24-hour crisis line. The Shelter Advocate will need to have a flexible schedule that will include working some nights, weekends, and holidays.

 Position Hours: 11 pm-7 am; Monday-Sunday, Rotating weekends/on-call/some holidays preferred

This position is located in Davenport, Iowa, to serve Scott County

COVID-19 Precautions: Employees' & Clients' health and wellbeing are of the utmost importance here at Family Resources. We follow recommended CDC guidelines by social distancing, temperature checks and COVID-19 screenings, frequent hand washing, disinfecting, and sanitizing procedures in place, and the requirement of wearing of facial coverings provided and required plus addition PPE available.

 Essential Duties and Responsibilities

• All Shelter Advocates will provide support and service management to shelter clients to assist with goal setting, advocacy, and referral
• Complete intake forms with all new clients; orient clients to the shelter facility, services of the program, and expectations of residents in the shelter
• Provide all new shelter residents with completed intake, orientation to shelter rules, and orientation to shelter facility
• Provide emotional support, counseling, and advocacy to shelter residents
• Provide support and crisis intervention to crisis line callers
• Provide crisis management and conflict resolution for clients
• Plan and facilitate client groups on an as-needed basis
• Provide short- and long-term culturally/linguistically appropriate services to promote the health, safety, and well-being of survivors.
• Takes initiative in problem-solving and utilizes resources such as team members and community resources to assist in addressing client/volunteer issues that arise.
• Provides timesheet documentation for all funding sources related to the position.
• Inputs daily services into the data entry system by the noted deadline each week.
• Able to demonstrate ethical behavior in diverse situations while producing results.
• Provide on-call direct service on a pre-scheduled rotating basis with other staff members outside of normal office hours.
• Ability to work flexible hours and willing to travel
• Function effectively during tense mental & emotional situations
• Ability to work with people of diverse racial, cultural and ethnic groups
• Ability to work in a caring and helping manner with survivors of domestic violence, sexual assault, and other violent crimes.
• Ability to actively advocate for clients.
• Demonstrated ability to organize time and efforts to meet support and advocacy work demands.
• Ability to be professional and represent the program in an appropriate and positive fashion. 
• This position is a mandatory child abuse reporter and must be re-certified every five years.

 Qualifications
Bachelor’s degree or equivalent combination of education and experience preferred. Paid or volunteer human service experience preferred (with children, domestic violence, and sexual assault victims preferred)

Must have current proof of car insurance, able to pass driving background checks, and have reliable transportation.

Bilingual and/or bi-cultural applicants are highly encouraged to apply.

About Family Resources

At Family Resources, we believe in strengthening children, families, and individuals in our community - the passion permeates everything we do. Family Resources has grown to become one of the state's largest agencies devoted to child welfare, juvenile justice, mental health, and survivor services. We recognize that these children, families, and individuals come to us from a variety of circumstances, which makes it important for us to reach them where they are right now.

Family Resources offers a comprehensive benefits package, excellent wages, and opportunities for growth & advancement!

Equal Opportunity Employer that thrives on Diversity!