We're Growing!!  If you are a Human Resources professional and are passionate about delivering quality service, we encourage you to consider HR Works, Inc.

  • Offers competitive compensation with excellent benefits package and a GREAT culture
  • Best Place to Work in New York State - Our 10th Consecutive Year on the List!
  • Recognized as one of the fastest growing consulting firms in the U.S.

HR Works' rapidly growing outsourced benefits area is currently recruiting for an on-site Manager, Benefits Administration Services, which will work out of our Fairport, NY office. 

Reporting to the VP, HR Total Solutions, the Manager, Benefits Administration Services leads the HR Works team of benefits specialists, ensuring client satisfaction in every step of problem resolution and benefits processing, keeping support services running smoothly and efficiently, defining and enriching service levels, and growing the business in coordination with the sales team.

Key Responsibilities Include:

Managing Clients and Team Members

  • Successfully coach, mentor, motivate and manage team through delegation of workflow, project challenges and solutions, performance evaluation, career development, and training opportunities.
  • Resolve escalated client and internal issues, including documenting errors and providing a resolution to correct the problem.
  • Maintain relationships with brokers/carriers to facilitate issue resolution.
  • Create, implement, and maintain streamlined processes and written procedures. Ensure that all departmental workflow and processing procedures are followed daily to minimize possibility of error.
  • Provide direct day-to-day support for assigned group of clients and as backup for team member’s accounts as needed.
  • Collaborate with other internal teams (i.e., HR Technology and HR Strategic Services) to ensure streamlined processes and continuity of service levels for clients.
  • Collaborate with Leave Manager on work assignments, employee performance, and client management.
  • Contribute insight to budget, management of personnel costs, and other resource decisions.
  • Coordinate with VP, HR Total Solutions to set team priorities and utilize project management tools and practices to see initiatives to successful conclusion.

Providing Benefits Expertise

  • Proactively maintain an understanding of benefits related compliance requirements and trends as related to ACA, ERISA, HIPAA, COBRA and Federal/State Leave
  • Partner with compliance team to develop and provide guidance, best practices, and training to both internal and external clients.
  • Continually assess the company’s benefits processes and forms ensuring the organization is up to date and current with state and federal regulations and industry best practices.
  • Partner with sales staff providing subject matter expertise during sales calls as needed

Product Management and Enhancement

  • Work with VP, HR Total Solutions to evaluate and redefine service offerings to exceed market expectations.
  • Provide insight on and direction of product line to immediate staff and co-workers.
  • Continuously research and provide recommendations for cost effective technology solutions that will improve administrative efficiencies.

Credentials and Experience:

  • BA/BS Degree preferred, or equivalent experience with current professional experience
  • 5 or more years of benefits analysis/administration experience including COBRA and leave administration, benefits renewal, open enrollment, retirement plans, 401k non-discrimination testing, and compliance is required
  • Must have at least 3, but ideally 5+ years of supervisory experience leading a team
  • Previous customer service, consulting and/or call center experience a plus
  • NYS Life, Accident and Health Insurance license preferred, or willing and able to obtain
  • CEBS Certification a plus, or willing and able to obtain

Skills and Competencies:

  • Working knowledge of federal and state laws specifically relating to benefit plans including ACA, ERISA, HIPAA, COBRA and Leave policies.
  • Hands on experience with HRIS or benefit enrollment systems and reporting preferred
  • Proficiency with many of the intermediate/advanced features found in Microsoft Office –mail merges, professional looking PowerPoint presentations, pivot tables, statistical and logical formulas
  • Flexibility to work additional hours as needed during high volume times
  • Demonstrated problem-solving ability, adapting knowledge and experience to situations
  • Strong communication, interpersonal, and organizational skills
  • Ability to communicate effectively (verbal and written) to all levels of the organization
  • Exceptional customer service and an entrepreneurial spirit
  • Proven experience managing multiple deadline-driven priorities
  • Ability to maintain the highest level of confidentiality

 

HR Works, Inc. is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. HR Works, Inc. will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

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