Family Resources Coordinator


Full-time, Regular Status, FLSA Non-Exempt


Childhaven is an equal opportunity employer that is committed to diversity, inclusion, and recruiting candidates of every race, creed, color, religion, national or ethnic origin, gender or gender identity, age, veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law.  Qualified individuals who bring diverse perspectives to the workplace are highly encouraged to apply! 




For over 110 years Childhaven has been a leader in serving children, families, and communities that have experienced trauma and adversity. In the past few years, we have been adding services and locations, becoming more community-based, and forming partnerships to increase our impact. In June 2020, Childhaven consolidated with Renton Area Youth and Family Services (RAYS) and Art with Heart, which further expanded our capacity to better serve more children, families, and communities. By combining our legacy of healing-centered care, with the expertise of our new partners, Childhaven is building a continuum of care model that is unlike any other in the Puget Sound Region.  

We are proud to be a values-driven organization that serves families from diverse communities. Our values are the compass we use to get us there. They guide us in the way we treat each other, the decisions we make, and the success we achieve. Values are the touchstones to chart and guide our behavior, and reflect our commitment to: 


  • TEAMWORK:  Relationships come first.
  • EQUITY:  There’s infinite value in every human. 
  • EXCELLENCE:  Constructively dissatisfied with the status quo.
  • DEDICATION:  Do more. Do better.
  • RESPECT:  Meet people where they are.
  • REFLECTION:  Feelings Matter. Stepping back and exploring possibilities.


Going forward, we are embarking on a new and very ambitious strategic impact plan to further strengthen programs, expand impact, and embrace innovation. In the next five years our goals are to double the number of locations and quadruple the number of children and families we are serving - all while developing and strengthening partnerships with other community-based organizations, referral sources, government agencies, and universities. In so doing, we are opening doors to a host of new roles and opportunities within the organization. And that’s where you come in. 



You are a passionate, driven, and dedicated Family Resources Coordinator who is excited by this opportunity to bring your superpowers and diverse mix of skills and experience to advance our work. You share our vision to help ensure that all children are safe and healthy; thriving physically, socially emotionally and educationally; and well nurtured by family and by their community. You too are constructively dissatisfied with the status quo, embrace continuous improvement, and heed the call to better serve more. You are equal parts learner, leader, and mentor… and see around the corners of a challenge, replaying the question of “What if” with a reply of “Why not”.  

You proactively break down silos and nurture a cohesive and collaborative team that prioritizes “we” and “ours” over “I” and “my”. You foster an environment of belonging, healing, and relationship-building - and recognize that feelings matter. You take initiative, participate fully, and engage deeply, all while maintaining a sense of humor and having fun. You whole-heartedly embrace diversity, equity, inclusion, and culture. You are curious, courageous, and reflective – and willing to bring your humanity to work. 

If this sounds like you – we need to meet - and talk more about the positive impact we could have together. 



Childhaven seeks a Family Resources Coordinator to provide critical support and service coordination for children that have identified delays through the Early Support for Infants and Toddlers (ESIT) program. FRCs ally closely with caregivers to understand their strengths, hopes, and needs; help develop a child-focused treatment plan and ensure its implementation with home visits; and advocate for families’ well-being by connecting them to other community services as needed. This position will report to our, Early Support for Infants and Toddlers Program Manager. 



Ideal candidates will be excited to work with a multidisciplinary team delivering trauma-informed early learning, early intervention, and infant mental health services to families with high needs. You’ll believe in strength-based collaboration with children and families that improves their lives.  



Every role at Childhaven makes an impact! Family Resources Coordinator responsibilities include:

  • Assist families in identifying their child’s strengths and needs in order to develop their Individualized Family Service Plan (IFSP), and facilitate the scheduling, development and review of the IFSP. Complete monthly check in calls with family and maintain complete documentation of the child’s case records.
  • Partner with families to support their understanding of their rights, ESIT services, and any relevant procedural safeguards.
  • Work with referring agencies in the development and implementation of individual treatment plans for assigned cases, including on-going communication of critical case events and 6 month reviews. Assume responsibility for communicating this information to the appropriate family/caregivers, DSHS and other service providers and coordinates with Childhaven program staff for implementation.
  • Provide care and program planning, coordination, anticipatory guidance for complex health needs, assistance to access services both within Childhaven and in the community, resource development, inter-agency coordination, quality management and administration to support Medicaid programs.
  • Organize and participate in family events and parent meetings.
  • Provide support to other program staff as needed; including participation in case review, staff, administrative and other team meetings.
  • Maintain relationships with social service agencies and family service providers in the community so that outside referrals can be made in a timely manner as needed.


  • BA/BS degree in a field related to social services or early learning
  • At least 1 year of experience working or volunteering in the field of social services or early intervention, preferably with home visitation, or equivalent life experience interacting with and supporting children and parents of children with identified delays
  • Knowledge of early childhood development, with a demonstrated ability to foster relationships with parents, infants, and toddlers
  • Knowledge of local and statewide family resources
  • Knowledge of social justice and racial equity concerns that affect Washington families, and experience interacting with diverse populations
  • Maintain current certifications including Pediatric/Adult CPR, first aid and AED, HIV and blood borne pathogens
  • Have reliable transportation and a valid driver’s license
  • Warm and compassionate approach, with the ability to establish rapport and provide emotional support to families
  • Exceptional people and communication skills, both verbal and in writing
  • Strong computer skills including intermediate to expert level proficiency in Microsoft Office products and word processing; experience using EMR systems preferred
  • Detailed oriented; organized and efficient
  • Proven success in a busy, multi-task environment
  • Bilingual, English-and Spanish-speaking skills are a plus


Childhaven serves families from diverse communities and we are committed to recruiting candidates who reflect this diversity. Multilingual and multicultural candidates are highly encouraged to apply!


We strive to make Childhaven a great place to work by living our values: Teamwork, Equity, Excellence, Dedication, and Respect. Here’s a little bit about what we offer our staff:

  • We believe in fully transparent hiring practices. The salary range for Family Resources Coordinator is $46,894-$54,884, dependent on experience.
  • We offer a comprehensive benefit package including medical, dental and vision insurance. Expanded benefits include a flexible spending account, education reimbursement and a 403(b) savings program with employer contributions. A full listing of benefits is available.
  • No matter what your role is, you'll get opportunities to attend a wide variety of trainings on clinical and education topics, advocacy, management skills, and more. We also work hard to make sure that you have a mentor—a person who's helping you grow professionally.
  • We’re dedicated to serving the full range of cultural diversity in our community, and to providing families with care that’s relevant to them and their values. As a member of Childhaven staff, you’ll be encouraged to contribute to community engagement strategies and will participate on the ESIT Racial Equity/Social Justice Team, to ensure that our program and protocols are doing their part to dismantle systemic racism.


Want to join our team? Submit a resume and a cover letter!


Equal Opportunity Employer, including disabled and veterans.