We ask that all applicants go to the following link, register and complete our culture index survey:

https://ciims.cindexinc.com/jobs/47a81f

General Info
Job Type: Full-Time
Minimum Years of Experience Required: 5 Years
Minimum Years of Education Required: High School/GED
overtime Available
Speciality: Commercial,Industrial,Institutional
Must be Authorized to Work in the US

Company Info

Automated Logic is a leader in providing innovative building control technologies for thousands of buildings worldwide. We supply, install and service the Automated Logic building automation systems and lighting system. We are also proud members of the USGBC, SMACNA and ASHRAE groups.

Job Description

A Project Supervisor / Customer Service Technician performs various duties based upon their knowledge and experience.  The following is a list of most of the duties that may be asked of a Project Supervisor / Customer Service Technician.  This list in not all inclusive nor is it required by each Project Supervisor / Customer Service Technician: 

1. Keep updated on a projects schedule by regular job site visits and communication with the electrical subcontractor / General Contractor / Mechanical Contractor
2. Provide direction and answer field questions for our installing electrical subcontractors.
3. Monitor electrical installation to ensure work is installed properly, per code and on schedule.
4. Gather and deliver material to job site in a timely manner. 
5. Arrange to have programming and graphics done by ALC or create the programs and graphics. 
6. Startup, checkout and commission projects.  This includes point to point checkout during startup and verification that control programs and graphics operate as designed.
7. During the warranty period assist with any service calls related to project.
8. Respond to customer questions and service needs. 
9. Perform routine service inspections including point to point verification of building automation systems.
10. Assist customers requesting service with dial-up assistance, troubleshooting, and on-site visits. 
11. Lead small add-on projects directed by a principal or account manager.
12. Coordinate schedules with account managers to ensure customer service requests are completed for customers to meet or exceed their expectations.
13. Plan and develop a professional development plan in accordance with the Automatic Controls Skills Matrix.  Increase proficiency incrementally to meet customer needs throughout career
14. Provide mentorship for other project supervisor / customer service technicians to increase the skill set competencies of Automatic Controls in order to meet the needs of all customers.
15. Correct manual drawings for documentation department to update customer manuals of equipment.

Skills or Abilities required for this Position: 

• High School Diploma with a 3.0 or higher GPA.
• 5 years of HVAC experience.
• Good communication
• Troubleshooting and negotiation skills. 
• Advanced computer and networking skills.
• Knowledge of the following programs:  MS Word, MS Excel, MS Outlook, MS Internet Explorer, WebCTRL, EquipmentBuilder, SiteBuilder, ViewBuilder, Visio, Laplink, Windows XP, Paintshop Pro, and Remote Administrator / Desktop. 
• Knowledgeable of HVAC systems, electrical wiring diagrams, and networking.
• Automated Logic Dealer Essential Certification.

Additional Skills Desired:

• Mechanical or Electrical Degree.

We ask that all applicants go to the following link, register and complete our culture index survey.: https://ciims.cindexinc.com/job/47a81f

Benefits
    Medical Insurance
    Dental Insurance
    Life Insurance
    Retirement Beneift
    Disability Insurance
    Gas Benefit

• Mileage Reimbursement
• Education Reimbursement Plan

ACES employee job expectations:

• Practices ACES core values (Integrity, Respect, Trust, Teamwork, Quality, and Loyalty) during working hours.
• Efficiently fulfills all roles and responsibilities as assigned including but not limited to tasks as listed on Roles & Responsibilities spreadsheet.
• Works collaboratively with ACES principals and accepts assignments from them as appropriate.
• Completes Job Tasks (listed on SharePoint) developed by ACES principals.
• Is able to effectively delegate to other members of the ACES team when appropriate.
• Deals directly with involved persons if a challenge arises and does not act as go-between if conflicts arise between co-workers.
• Learns new skills quickly through listening, writing down specific instructions andrepeating those instructions back to the person assigning a task to make sure both parties have a common understanding,  practicing the skill, and asking questions.