YOU

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

WHO WE ARE

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Augusta. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. 

WHAT WE DO

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems.

THE BIG TASK

You will lead a staff of Customer Services Reps who book and schedule sales and service calls and do whatever is necessary to achieve department booked call and sales goals. 

KEY SUB TASKS

Lead and train staff on the best ways to convert calls into booked service appointments.

Author and refine call scripts so they’re clear, compelling and result in more appointments. 

Become an expert of your market, know the customer needs and how best to engage them.  

Monitor performance of staff, review recorded calls and advise them on how to promote sales. 

Formalize a coaching and training platform that’s cost effective and measurable.

Show employees how their individual contributions matter to the company’s success. 

Ensure sufficient staffing to match the business demand and seasonal spikes. 

Some overnight travel required (training, conferences, etc).

DESIRED SKILLS & EXPERIENCE

Possess the ability to inspire both personal and professional growth in our team members.

Ability to provide unparalleled customer satisfaction.

Ability to drive team performance to achieve all business goals and objectives.

Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

Proficiency in Microsoft Office (Outlook, Excel, Word); ServiceTitan software experience is a plus

WHAT WE OFFER

Family-oriented safe and modern work environment

Our top performers are among the highest paid in Augusta

Bonus potential based on key performance indicators

Medical, vision & dental insurance

Life Insurance

Christmas Club savings Account

Industry-leading, company-paid training

Free Comfort Club membership

Industry certifications

Retirement 401K

Paid vacation and holidays

Optional supplemental insurance programs

Tremendous opportunities for advancement

ABOUT US

We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Busby’s. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Busby’s by visiting www.busbys.com. When you're ready to take your career to the next level and move towards financial success, please follow the directions to apply for this position.

Equal Opportunity Employer