EXEMPT STATUS:               Hourly                                                

DIRECT REPORT TO:  Service Manager

SECONDARY REPORT TO:  Install Manager, Plumbing Manager and Electric Manager

GENERAL SUMMARY: Responsible for maintenance of warehouse to include inventory management.

ESSENTIAL DUTIES AND TASKS: The Warehouse Associate must maintain the warehouse and be available to delivery stock to needed technicians on job sites.

This position requires a knowledge of maintaining a small warehouse and insuring stock levels are maintained per the min/max requirement set forth by management. Additionally the position requires the ability to drive a company vehicle to job sites to delivery requested inventory. These responsibilities are completed on a daily basis and hourly co-worker overtime is kept to a minimum.  Listed below are minimum standards that Ed's HVAC · Plumbing · Electric requires of this position.

Job functions defined:

• Problem Solving - the Warehouse Associate must be able to identify inventory and how it is used in the HVAC, Plumbing and Electric fields. Additionally identify inventory trends to help identify min/max stock level needs, to include truck stock materials.
• Communication – must be able to adequately communicate inventory needs to management and accounting to ensure restocking, returns and new stock items are ordered in a timely manner.
• Understanding the Task – must be able to identify the material needed for use in the HVAC, Plumbing and Electric industry.
• Training and Education – the Warehouse Associate participates in process improvement, makes self available to manager, provides regular performance feedback, develops their skills and is encouraged to grow.
• Continuous Process Improvement – the Warehouse Associate looks for ways to improve and promote quality, and demonstrates accuracy and thoroughness.
• Judgment – the Warehouse Associate displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions.
• Planning/Organizing – the Warehouse Associate prioritizes and plans work activities, uses time efficiently, and develops realistic plans for job completion.
• Safety and Security – the Warehouse Associate uses sound judgment, actively promotes and follows all safety and security procedures.

Commitment, Effort and Attitude

110% Customer Satisfaction (your “customers” are the technicians, Comfort Consultants, and Managers. 

1. Ask Questions
2. Listen to the technicians and delivery personne
3. Follow-up
4. Assist sales/service technicians with all information to aid in accomplishing the sale by ensuring they have their inventory needs met for each job.

 Paperwork, Vendor Invoices

1. Monitor warehouse and truck inventory and ensure what we receive is what is documented on the packing slips.
2. Report any discrepancies to management.

Keep the shop, warehouse, and office areas clean and maintained.

1. Materials
   1. Buy wisely
   2. Return unused or broken upon arrival materials
   3. Keep supplies to a minimum
   4. Clean up and dispose of scrap
   5. Manage dumpster area, call for additional pick-ups when needed

 Properly account for your own time and complete your time reporting daily.

 Team work:

1. See that you have the tools you need to complete your work in a professional manner. Ask your manager for assistance when needed.
2. Make sure these requests are given to managers promptly and appropriately. Follow up as necessary to gain a satisfactory outcome.
3. Be available to provide help when your co-workers need a hand.
4. Inspire your co-workers to learn and become a more knowledgeable.
5. See that your educational needs are addressed and present them to your manager.
6. See that vacation requests are scheduled on Servicom schedule. (According to employee manual). HVAC is in high demand during peak seasons.
7. Encourage feedback from technicians on truck inventory. Share feedback with manager(s).

 Accountable for:

1. Warehouse cleanliness and organization
2. Parking lot and dumpster area
3. Maintain accurate counts on inventory and report needed restocking numbers
4. Time sheets turned in promptly and accurately
5. Paper work turned in promptly and completed with proper information
6. Workmanship standards – you are accountable to follow standards.
7. Appropriate dress and personal hygiene -- no body odor, teeth brushed, shoes well maintained.
8. Notify your department manager of job progress on a timely basis
9. Work area kept neat and in order. All trash receptacles emptied daily.
10. Apply what is learned from mistakes.
11. Accept responsibility for work.

Provide Feedback during your review with manager

1. Give fair feedback of manager’s performance
2. Work with manager and general manager to develop action steps for additional training and job responsibilities.

Additional duties as assigned