COMPANY OVERVIEW:

Rebo Lighting & Electronics is a Tier 1 and Tier 2 automotive lighting supplier with a manufacturing plant in Sparta, Tennessee, and a technical center in Ann Arbor, Michigan. We are looking for a Customer Service Representative for our Sparta, TN, facility. This position will report to the Materials Manager and the Team Lead in Customer Service.   

RESPONSIBILITIES INCLUDE: 

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Utilize PLEX production planning and kanban system to achieve inventory and customer service goals.
• Meet or exceed customer service levels through on-time shipments, communication of ASN/s, and maintenance of customer required EDI and Web-based systems.
• First line contact for customers and responsibility for order entry, customer forecasting and billing.
• Maintain an ongoing development program to support IATF 16949.
• Follow communication procedures, guidelines, and policies as dictated by management.
• Resolve customer issues and complaints in a timely manner.
• Obtains and confirms current pricing for new purchase orders from Sales via current quote (contract review).
• Reports to customer any conditions that affect fulfillment of customer orders such as scheduling changes, material availability, pricing, and shipping, etc.
• Reports customer needs and scheduling to all internal personnel (production, quality, shipping, and management).
• Works with shipping on documentation and shipping priorities.

Qualifications

• Advanced proficiency in Microsoft Office Suite including Word, Excel and email; working knowledge of Access.
• 3+ years’ experience in a manufacturing customer service environment, preferably in automotive manufacturing.
• Familiarity with EDI, inventory control and sales forecasting preferred.
• Strong interpersonal skills required and ability to communicate effectively and courteously with all contacts, internal and external.
• High school diploma or GED required.