Audience Services

Position reports to:


Audience Services Manager

FLSA classification status:


Full-Time (while in season)/Seasonal/Non-exempt

Pay range:


$22 per hour  



Medical/Dental/Vision, Transit Support

Application deadline:




SEATTLE REP is seeking a motivated and resourceful Audience Services Assistant Manager to join the Audience Services team. The Audience Services Assistant Manager is the primary House Manager for shows and takes an active role in overseeing staffing at various levels of the Audience Services team. This is a position that is full time while the organization is in season, which for the 2021-2022 season will begin in January of 2022 and end approximately in late June of 2022, with an option to renew for the following 22-23 season.



Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.

We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities and women, ensuring they are at the decision-making table, reflected in our community.


Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.


Theater at the heart of public life


Artistic Vitality, Sustainability, Generous and Inclusive Practices



The primary functions of the Audience Services Assistant manager are to execute front-of-house operations for Seattle Rep shows, and act as the primary House Manager to provide comfort, service and direction for Seattle Rep patrons and front of house employees. In addition, this position oversees the volunteer ushers for the Leo K Theatre and acts as lead House Manager for the bulk of our scheduled performances.

Typical duties include: 

  • Acts as manager on duty for performances – make rapid decisions and be an active problem-solver
  • Assists with managing the activities of the concessions and customer service staff
  • Provides care of and assists patrons during shows
  • Writes and distributes Daily House Reports
  • Handles and securely manages the Concessions bank/profits, and drops nightly deposits into secured location (safe) in accordance with current security plan
  • Counts, audits, records, and handles large amounts of money daily
  • Creates daily financial reports
  • Creates a system to track and manage use of Assisted Listening Devices
  • Manages hourly staff, including processing bi-weekly payroll and scheduling procedures for Bagley Union Ushers and/or Concessions positions

Serve as an essential contributor to Seattle Rep’s culture and success

  • Maintains database of volunteers and assures the proper tracking of volunteers in Tessitura and oversees scheduling of the volunteer ushers.
  • Add actively and constructively to the EDI (equity, diversity & inclusion) work of the organization, including attending all-staff training sessions
  • Engage with and strive to embody Seattle Rep’s mission, vision, and values in all aspects of work


Minimum qualifications

  • High School diploma or GED.
  • Minimum one year experience in customer service, preferably in an arts environment
  • Ability to work a flexible schedule, primarily evening and weekend hours
  • Experience in managing/overseeing staff
  • Commitment to or knowledge of racial equity and social justice
  • This job is physically demanding which requires you to be comfortable on your feet, standing or walking for up to 6 hours. Required ability to move furniture and program boxes.

Desired qualifications  

  • Demonstrated ability to appropriately manage confidential information and manage/handle large amounts of monies.
  • CPR/First Aid Certification
  • A genuine interest in theater and in working with the public.
  • Strong diplomacy, interpersonal and teamwork skills.
  • Computer (Microsoft Office and database) literacy and accuracy.
  • Ability to clearly communicate, both verbally and in written form.



  1. Submit a resume detailing related experience and education.
  2. Attach a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep
  3. Applicants are reviewed the day after the position closes.
  4. Interviews tentatively scheduled for 12/28/2021
  5. Prospective start date for this position is 1/3/2022

Seattle Rep has a mandatory vaccination policy for all employees, with accommodations for medical and religious exemptions only.

Please note, this opportunity does not sponsor work visas or offer relocation assistance.

Contact with any questions regarding the application process.





Equal Opportunity Employer, including disabled and veterans.