Audience Services

Position reports to:


Audience Services Manager

FLSA classification status:


Seasonal, Part-Time

Pay range:





Transit Support

Application deadline:


Open until filled


SEATTLE REP is seeking a resourceful and organized House Manager to join the Audience Services team. House Managers act as the face of Seattle Rep during shows, helping patrons, overseeing staff and ensuring a positive experience is had by all. This is a part time position that works for the duration of our 2021-2022 Season that begins in January and is scheduled to end in late June, with an option to renew for the following 22-23 season.



Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.

We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities and women, ensuring they are at the decision-making table, reflected in our community.


Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.


Theater at the heart of public life


Artistic Vitality, Sustainability, Generous and Inclusive Practices



The primary function of the House Manager is to oversee the front-of-house environment for Seattle Rep shows, in order to provide comfort, service and direction for Seattle Rep patrons, and to develop and maintain the image of excellence that Seattle Rep demands. Solving patron issues, oversight of other Seattle Rep employees and ensuring patrons have a pleasant and positive experience with us.

Typical duties include: 

Show/Shift House Manager

  • Act as manager on duty for shows; make rapid decisions and solve problems in the moment
  • Supervise concessions staff and, depending on schedule, Bagley Wright union ushers or Leo K volunteer ushers
  • Coordinate with stage managers and the box office to ensure punctual performance start times
  • Maintain the cleanliness and structural decorum of the theater’s lobby and other public areas
  • Care for and assist patrons during shows
  • Keep Audience Services Manager apprised of developments in customer service daily

Cash management and other administrative support

  • Write and distribute daily house reports and financial reports
  • Handle and securely manage the concessions bank/profits, and drop nightly deposits into secured location in accordance with current security plan
  • Count, audit, record and handle large amounts of money on a daily basis
  • Seek, propose and enact more and better ways to increase concessions revenue

Serve as an essential contributor to Seattle Rep’s culture and success

  • Add constructively to the collaborative and collegial health of the organization
  • Engage with and strive to embody Seattle Rep’s mission, vision, and values in all aspects of work


Minimum qualifications

  • Minimum one year experience in customer service, preferably in an arts environment
  • Ability to work a flexible schedule, primarily evening and weekend hours
  • High School diploma or GED
  • Experience in managing/overseeing staff
  • Commitment to or knowledge or racial equity and social justice
  • This job is physically demanding which requires you to be comfortable on your feet, standing or walking for up to 6 hours. Requires ability to move and lift furniture and program boxes.

Desired qualifications

  • Demonstrated ability to appropriately manage confidential information and manage/handle large amounts of monies
  • CPR/First Aid Certification
  • A genuine interest in theater and in working with the public
  • Strong diplomacy, interpersonal and teamwork skills
  • Computer (Microsoft Office and database) literacy and accuracy
  • Ability to clearly communicate, both verbally and in written form



  1. Submit a resume detailing related experience and education.
  2. Attach a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.
  3. Applicants will be reviewed the day after the position closes.
  4. Interviews are scheduled for the first week of January.
  5. Target start date for this position is January 10th, 2022

Seattle Rep has a mandatory vaccination policy for all employees, with accommodations for medical and religious exemptions only.

Contact with any questions regarding the application process.

Equal Opportunity Employer, including disabled and veterans.