The 61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Job Summary:

The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors.  The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care.   

Job Responsibilities

  • Greets patients and acts as first point of contact for incoming customer inquiries. Escalates cases as appropriate.
  • Provides field-based services to clients, committed to removing the client’s barriers to care by identifying critical resources for clients, helping navigate through health care service and systems, and promoting client health.
  • Schedules appointment requests. Indicates special needs (e.g. special accommodation, interpreter, etc.)
  • Performs real-time insurance verification and interprets responses. Obtain patients’ insurance and demographic information and ensure all obtained information is registered in EPIC. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
  • Ensure that patients understand the arrival and check-in process, pre-appointment instructions and patient safety precautions and other relevant information. Emails specialty patient forms if needed.  
  • Promotes patient portal usage and connects to registration resources when applicable.
  • Collects pre-registration information to address outstanding Epic work queue accounts and performs outbound calls to perform Epic referral scheduling.

Job Qualifications

  • High School Diploma or the equivalent required.
  • Patient scheduling and insurance verification experience in a medical background preferred.
  • Minimum of 1 year healthcare experience with 1 year of relevant customer service experience.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: (212) 326-8462
Email: servcorpadmin@cumc.columbia.edu

Equal Opportunity Employer, including disabled and veterans.

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