Job Title:                             HVAC Service Technician

Department:                      Service Department, Fargo ND

Supervisor:                         Service Branch Manager, Fargo

FLSA Status:                       Non-exempt / Hourly

Union:                                 Local 300

Last Updated:                    November 2022

 Summary:

MMC's Service department is the largest mechanical service department in Minnesota. Our project managers manage large portfolios of "complicated" buildings. MMC prides itself on building strong customer relationships. As a HVAC Service Technician, you will be responsible for delivering effective, efficient, and timely delivery of MMC’s services to multiple customers within an assigned geographic territory. You will be provided with a company van and tools and are required to travel to a variety of customer sites to maintain commercial properties. You will be required to repair, retrofit, and install small HVAC projects. You will be working in a team and will be the daily face-to-face contact that develops strong lasting customer relations.  

 Job Specifics:

•  Display quality customer Service skills   
• Working knowledge of systems and troubleshooting  
• Capable of working independently with good time management  
• Strives for positive metrics results 
• Completes preventative maintenance and repairs per work order requirements. Self performs the following duties in compliance with company procedures, regulatory requirements, and safety standards.
• Fully utilizes technology (tablet, smartphone) to: 
  • Access and complete work orders including notes on services provided. 
  • Create and submit Service Reports and Quality Inspection images and reports.  
  • Submit timesheets & expense reports.
• Obtains necessary materials and supplies to complete all tasks.  
• Creates a positive climate with the client, provides and generates customer satisfaction.
• Maintains timely and consistent communications with customer and internal support teams. 
• Provide exceptional customer service with the goal of maintaining and strengthening client relationships and agreements. 
• Contribute and work well with a strong, passionate team. 

 Supervisory Responsibilities

•  None

 Qualifications and Experience:  

•  HS diploma or Degree/Certification, or equivalent professional experience in Trades (Electrical, HVAC, Plumbing, etc), preferred.  
• Two to five years mechanical experience, or equivalent combination of training, education, and experience.  
• Must possess applicable certifications, licenses, and valid driver's license in good standing.  
• Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals.   
• Complete assigned work orders in a timely manner and communicate work order status  
• Ability to use and operate handheld devices and business systems or document management 
• Comply with all applicable codes, regulation, governmental agency and Company directives related to building operations and work safety.  
• Performs assigned day-to-day repairs, emergency and preventive maintenance.  
• Maintain adequate knowledge of and comply with OSHA (Occupational Safety & Health Act) standards and Company safety policies at all times.  
• Experience in the installation, maintenance, troubleshooting and repair of building mechanical systems, including HVAC systems. 
• Daily local travel between properties.  
• Experience providing superior customer service. 
• Capacity to work on a high performing team.
• Positive attitude 
• Driven to help teammates to win    

 Physical Requirements:

•  Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Frequently is required to climb or balance. Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 Company Overview:

It’s what’s INSIDE that counts…

 From immense construction projects that involve complex mechanical systems to custom service projects that require faster builds and reliable 24-hour service, Metropolitan Mechanical Contractors, Inc. (MMC) is your single source solution.

For more than 50 years, Metropolitan Mechanical Contractors, Inc. (MMC) has been designing, building and maintaining mechanical systems for some of the most well-known buildings in the Midwest. We are a fully-integrated large commercial mechanical contractor. We employ the industry’s best talent of engineers, tradesmen, project managers, customer support and office staff.

Why work at MMC?

We Work As a Team. MMC fosters a culture of collaboration and continuous improvement. We operate as a team to ensure the best experience for our clients, contractors and employees. 

We Are Committed to Our Employees.  At MMC, you are encouraged to:

• Make the decision you think in the right decision to make.
• Ask for help whenever you want it.
• Start something that needs to be started.
• Take time off to do something that inspires, excites and energizes you.
• Help others whenever you can.

Benefits:

• 401(K) match
• Competitive salary and benefits package
• Employee Stock Purchase Plan (ESPP)
• Profit Sharing Plan
• Flexible work environment
• Incentives for environmentally-friendly behavior