YOU
Get your foot in the door with a great company with uncapped earning potential and lots of opportunities for advancement! Experience in customer service/relations a must! You have the gift of gab - people often tell you that you never meet a stranger. Putting your name on quality work matters to you. You are a superstar inside sales or call center representative who wants to work for a company with a purpose, amazing culture and best-in-class customer service!
WHO WE ARE
We hire the best and our customers love us for it. We’ve been at this a long time here in Augusta. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. We appreciate that our employees don’t cut corners. We inspire ongoing training and education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
WHAT WE DO
We are a family of customer service experts who just so happen to be in the heating and air conditioning business. We go the extra mile to ensure peak performance for our customers’ heating and air conditioning systems.
THE BIG TASK
Our high performing call center representatives work in our downtown Augusta, GA call center answering inbound calls and placing outbound calls to convert prospective customers into confirmed service, maintenance and sales appointments.
KEY SUB TASKS
- Answer inbound calls and place outbound calls to convert prospective customers into confirmed service, maintenance and sales appointments
- Maintain accurate customer information in company database
- Identify and escalate priority issues to appropriate resources
- Follow up on customer calls where necessary
- Learn our industry & develop an understanding of our customers’ needs
- Achieve aggressive (yet attainable) call volume goals
- Cheerfully perform other duties as requested
- Our call center is open Monday through Saturday. Our agents work a Monday through Friday, 8AM-5PM schedule that includes rotation of Saturday (8AM-7PM) and evening (5PM-7PM) coverage.
DESIRED SKILLS & EXPERIENCE
- History of strong work ethic, professional achievement and company loyalty
- Be confident, personally driven and goal-oriented
- Be results oriented and focused on achievement and success
- Maintain high levels of honesty, integrity and compassion at all times
- Proficiency in call center environment / inside sales or comparable experience (5+ years minimum)
- Excellent written and verbal communication skills
- Some overnight travel required (training, conferences, etc)
- Attention to detail and problem-solving skills
- Strong organizational and planning skills in a fast-paced work environment
- If you can achieve the above and you find it fun and challenging – you’re set!
WHAT WE OFFER
- Family-oriented safe and modern work environment
- Our top performers are among the highest paid in Augusta
- Company-wide bonus plan based on achieving annual revenue goals
- Medical, vision & dental insurance
- Life insurance
- Employee hardship fund
- Christmas Club savings Account
- Complimentary Sam’s Club membership
- Industry-leading, company-paid training
- Free Comfort Club (maintenance) membership
- Industry certifications
- Retirement 401K
- Paid vacation and holidays
- Optional supplemental insurance programs
- Tremendous opportunities for advancement
ABOUT US
We care about our team and expect you to bring that same level of compassion when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Busby’s. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Busby’s by visiting www.busbys.com. When you're ready to take your career to the next level and move towards financial success, please follow the directions to apply for this position.
