Since 1946, Davis-Ulmer Fire Protection has been providing full service fire sprinkler, suppression, alarm, and security systems to its customers, while maintaining our reputation as being one of the best companies in the business in the Northeast region.  Davis-Ulmer contributes its success to their loyal employees and customers.  

At Davis-Ulmer we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continued growth, our Liverpool, NY branch is looking to for a Coordinator to support out Fire Alarm Service department. 

WHAT WE OFFER:

• Medical Insurance with Health Savings Account Options
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Group Life and Voluntary Life
• Accident Insurance
• Hospital Insurance
• Flexible Spending Account options
• 401(k) with Company Match
• Profit Sharing
• Employee Stock Purchase options
• Wellness programs
• Paid time off and paid holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Confirm appointments with customers via phone and/or email
• Run orders and reports from database
• Answer reactive phone calls for service and create service work orders
• Schedule quoted and random new service as needed
• Maintain positive customer relationships
• Verify when reports have come into the database and are ready for billing
• Maintain customer and/or system information in database(s) and answer any general inquiries.
• Assist the Billing dept or the Fire Alarm Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewal agreements, etc.
• May assist in obtaining information needed for each job such as, PO#’s, tax-exempt forms, insurance certificates, and certified payroll information.
• Scans and uploads documents to the online document storage system for the entire department- to include invoices, purchase orders, contracts and other information needed based on the customer.
• Other duties as assigned

QUALIFICATIONS:

• Strong computer skills
• Exceptional accuracy and attention to detail
• Good verbal communication skills
• Excellent customer service skills
• Ability to be flexible and handle scheduling changes
• Good reactive skills including ability to work in a fast paced service department

EDUCATION and/or EXPERIENCE:

• High school diploma/GED with Associate’s Degree preferred
• Minimum 2 years of experience in an administrative setting
• Experience within the Alarm industry a plus

PHYSICAL DEMANDS and WORK ENVIRONMENT:

• Office environment with moderate noise levels
• Shop environment from time to time - checking on stock/inventory to prepare material for technicians
• May require light lifting
• Working on the phone and computer consistently throughout the day

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic.  Minority/Female/Disability/Veteran

Davis-Ulmer's Enduring Purpose: "Building Great Leaders"