Since 1946, Davis-Ulmer Fire Protection has been providing full service fire sprinkler, suppression, alarm, and security systems to its customers, while maintaining our reputation as being one of the best companies in the business in the Northeast region.  Davis-Ulmer contributes its success to their loyal employees and customers.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Confirm appointments with customers via phone and/or email
  • Run orders and reports from database
  • Answer reactive phone calls for service and create service work orders
  • Schedule quoted and random new service as needed
  • Maintain positive customer relationships
  • Verify when reports have come into the database and are ready for billing
  • Maintain customer and/or system information in database(s) and answer any general inquiries.
  • Assist the Billing dept or the Fire Alarm Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewal agreements, etc.
  • May assist in obtaining information needed for each job such as, PO#’s, tax-exempt forms, insurance certificates, and certified payroll information.
  • Scans and uploads documents to the online document storage system for the entire department- to include invoices, purchase orders, contracts and other information needed based on the customer.
  • Other duties as assigned

QUALIFICATIONS:

  • Strong computer skills
  • Exceptional accuracy and attention to detail
  • Good verbal communication skills
  • Excellent customer service skills
  • Ability to be flexible and handle scheduling changes
  • Good reactive skills including ability to work in a fast paced service department

EDUCATION and/or EXPERIENCE:

  • High school diploma/GED with Associate’s Degree preferred
  • Minimum 2 years of experience in an administrative setting
  • Experience within the Alarm industry a plus

PHYSICAL DEMANDS and WORK ENVIRONMENT:

  • Office environment with moderate noise levels
  • Shop environment from time to time - checking on stock/inventory to prepare material for technicians
  • May require light lifting
  • Working on the phone and computer consistently throughout the day

  LIMITATIONS and DISCLAIMER:

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

 Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic.  Minority/Female/Disability/Veteran

Davis-Ulmer's Enduring Purpose: "Building Great Leaders"

Equal Opportunity Employer, including disabled and veterans.