Adaptec Solutions is a full-service provider of automation and material handling solutions with lifecycle service capabilities for distribution/warehousing and manufacturing customers in the U.S.

JOB SUMMARY:

Responsible for the successful coordination of customer orders from order entry to fulfilment and invoicing.  Provides accurate, valid, and complete information by using the required systems and resources.

JOB DUTIES & RESPONSIBILITIES:

• Receive purchase order (PO) from customer and then enter new purchase orders into the company ERP system.
• Send POs to vendors/suppliers to order required items.
• Upon receipt of shipment, verify that all invoices have been received and all costs match the original PO.
• Maintain customer satisfaction by communicating all order updates.
• Accurate and timely invoicing of orders.
• Maintain proper file structure and records per established company procedure.
• Identify and resolve customer issues in a timely manner.
• Find opportunities for continuous process improvement.
• Perform other duties as assigned by Manager.

EDUCATION & EXPERIENCE:  

• High school diploma/GED required.
• 3-5 years of relevant experience required.

SKILLS AND CHARACTERISTICS NEEDED TO PERFORM THE JOB:

• Proficient working knowledge of CRM/ERP databases and software.
• Proficiency with MS Office Suite.
• Proven ability to build relationships.
• Demonstrate excellent verbal and written communication skills.
• Exemplify the highest level of professionalism in communication with customers and suppliers.
• Detail oriented and excellent organizational skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.

MEASUREMENTS:

• Overall order entry accuracy
• Timeliness of customer invoices
• Positive internal and external feedback

As a member of the Adaptec Solutions team you will be eligible to participate in our flexible benefits program which include generous paid time off (PTO), 11 paid company holidays including your birthday, health, dental and vision insurance, 401(k) plan with company matching, short-term/long term disability coverage and basic life/AD&D insurance.

Adaptec Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.