Service Dispatcher (Customer / Operations)

We’ve built a solid business that you can rely on, and part of our success is that we consistently meet the changing needs of our customers and community.  CMS Mechanical Services is now powered by APi Group and our parent company Jamar, we have a solid reputation for operational integrity, great service, quality products and expert installation by a group of successful and committed individuals – and we are adding to our Windsor Colorado team!  Do you have a passion for customer service? Do you enjoy being a central part of workflow and working with an amazing team?  Are you looking for a fantastic opportunity with a reputable company where you can learn and grow in your career?  If you answered yes, read on!

ALL ABOUT YOU:

You are enthusiastic about meeting the needs of customers, creating true business relationships, and working in a collaborative team environment. You understand the importance of first impressions, you have strong, positive communication skills AND a desire to understand the businesses and what is important to our operations teams. You take pride in your work and are solutions oriented. You seek opportunities to move forward and can work with a diverse set of personalities. You are a self-starter and can manage multiple projects at one time. You enjoy what you do and want to have fun while you work! 

THE JOB:

As a Service Coordinator / Dispatcher, you will:

• Support the service departments initiatives and programs designed to enhance the overall good of the company and follow Standard Operating Processes (SOP’s) to ensure all work performed. 
• Answering service phone calls and follow up on all customer calls in a timely manner, including document / designate phone, verbal, or email work requests.  
• Enter service requests into dispatch software program and allocate accordingly.  Review for completion and reallocate as necessary to ensure prompt service delivery.  
• Include and confirm the “bill to” and ensure the collection of all other billing requirements for the service order (i.e., purchase order number, not to exceed amounts, possible warranty work, work details etc.)
• Manage all on-call services or after hours and weekend service requests on next business.    
• Assist with Time Sheets and tracking time.
• May assist with Accounts Receivable collections and billing support (C.O.D., Credit Cards etc.)
• Schedule all preventative Maintenance work monthly and update as applicable.
• Provide training and support to Technicians and Service Department office users as necessary to ensure smooth workflow and customer satisfaction

THE QUALIFICATIONS

• One-year experience in a complex business office and ability to work in a fast-paced environment.
• Effective communication skills – oral, written, and presentation
• Proficient in Microsoft Office programs, including Outlook, Word, and Excel.
• Ability to navigate department/company specific systems, including Astea and WebApps
• Working knowledge of iPhone and iPad capabilities
• Previous experience in Maintenance, Service or Construction is preferred.
• Mechanical aptitude and knowledge of HVAC, plumbing or related knowledge is a plus.

PERKS:

We offer compensation in line with experience and excellent benefits including

• Four medical plan options from BCBS
• Vision, Dental
• 401K with company match, Employee Stock Purchase Plan, Profit Sharing
• Short and Long-Term Disability
• Paid Time Off/Holidays
• Robust training and development opportunities
• Perk Program Discounts

We strive to create a culture and environment that is inviting, encouraging and supportive of people of all backgrounds so that diverse voices, thoughts, and perspectives may be heard and amplified. All are encouraged to apply!

Pay Range – Commensurate with experience, $20.00 to $25.00 per hour

Hours: 7:00 a.m. to 4:00 p.m. or later, Monday through Friday.