APi Group is a global, market-leading business services provider of safety and specialty services in over 500 locations in approximately 20 countries. We have a winning culture driven by entrepreneurial business leaders to deliver innovative solutions for our customers.

At  APi Group, the mission is clear: We Build Great Leaders.  We believe that everyone at APi is a Leader and one of our core pillars of success is our distinct leadership development culture. We provide internally and cross-functional development programs across our businesses. Our culture of investing in leadership development at all levels of the organization has created an empowered, entrepreneurial atmosphere that facilitates organizational sharing of knowledge and best practices and enables the development of cross-brand solutions and innovation.  

Responsibilities:  

  • Provide premier technical support for executive leadership
  • Diagnose and resolve escalated technical hardware and software issues in the escalation queue
  • Set up and maintain hardware and software including computers, printers, copiers, faxes, scanners, and projectors
  • Educate end-users on how to resolve various hardware and software problems
  • Act as escalation point for incoming issues and problem resolution. Escalate issues as necessary to appropriate parties for resolution
  • Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines
  • Project support for departmental initiatives resulting in streamlined processes and productivity improvements
  • Stay current with system information, changes, and updates
  • Identify root cause of more complex issues and identify troubleshooting steps for future client inquires.
  • Acquire and maintain a thorough and procedural understanding of APi Group applications, products, and services a thorough technical understanding of information technology tools used in APi Group business units.
  • Recognize trends in support issues and take action to eliminate issues or shift to level 1.
  • Train and mentor desktop support technicians including developing training plans, live call monitoring, call recordings
  • Some off-hours support may be required.

Qualifications: 

  • At least 3+ years of desktop or application support experience
  • Hands-on Experience with:
    • AV Equipment
    • Microsoft Windows 10 or above
    • Microsoft Office Products and Microsoft Windows 10 or above
    • Hardware and software troubleshooting/installation
    • SCCM
    • Printer support
    • Client-side network configuration (dynamic and static)
    • Knowledge of mobile devices (iPhones, iPads, Android)
  • Experience with Active Directory/Azure, Microsoft Exchange /Email support, MacOS,

SharePoint, Knowledge of VoIP, Citrix, and Web based programs a plus

 

APi Group provides competitive compensation and benefits that support the total well-being of you and your family, as well as providing formal learning and development opportunities to continue building great leaders.  This position is not eligible for sponsorship. 

APi Group is committed to complying with all laws prohibiting discrimination in employment and to providing equal employment opportunity to applicants and employees without discrimination on the basis of sex/gender, age, disability, race, color, ethnicity, religion, creed, national origin, military/veteran status, or other protected characteristics as defined by local, state, and federal law.   In keeping with this commitment, APi Group will provide reasonable accommodations in the application process to otherwise qualified applicants with a disability.  Applicants who wish to request a reasonable accommodation of disability in connection with the application process should contact Employee Services at 651-604-2882 or email  EmployeeServices@apigroupinc.us.

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