Do you enjoy being part of an award-winning team and have customer service experience? Ed's Heating Cooling Plumbing Electric is looking for a friendly, enthusiastic, and reliable Client Success Representative (CSR) for our growing and in-demand business team. If you have a positive attitude and enjoy working together to help others, apply today to join Ed’s team.

Why Ed's  Here’s what clients say:

Terri Trame  3 days ago, NEW  Positive: Professionalism, Punctuality, Quality, Responsiveness

This is what a professional HVAC technicians truck looks like. I was very impressed! He was very nice too! Zachary was amazing!

Service: A/C system maintenance

Response from the owner 4 days ago Thanks Terri! You are fantastic and we appreciate you sharing.

 Jaimee Rupard  a month ago Positive: Professionalism, Punctuality, Quality

Originally, Blake came out to look at our leaky sewage pipe. Ultimately, it had to be repaired, as well as replacing our water heater and removing an old, inactive gas line. The following week, Duane came out and did the job. When I say top notch, I mean it! Very professional, caring and detailed. During our job, he saw our duct for the water heater (gas) was not sealed and completely corroded. Meaning some carbon monoxide had to be leaking out into our basement. He replaced this pipe and we are just extremely happy with the service! Wonderful customer service, we will definitely use Ed's again for any future needs! Very professional and you could tell both Blake and Duane care about their customers!

Services: Water heater installation, Plumbing pipe repair

Response from the owner a month ago  Thanks Jaimee, we appreciate you and your kind words!

 Nathan Holobaugh  3 months ago

Best techs in the area. You can trust these guys in your home.

Response from the owner3 months ago Thank you, Nathan!

What you'll do:

Build strong client relationships to support Ed’s teams by coordinating client inquiries, scheduling team member jobs and activity, dispatching team members, and providing product solutions. The CSR actively listens to customer needs to offer solutions that help clients achieve success. Collaboration with Ed’s team and clients is key.

What you should have:

• Proactive problem solver with experience developing creative solutions for clients and the business
• A-Team Player-Trusted to do things right and do the right things  
• Strong verbal and written communication skills with a passion for developing client success
• Naturally curious with excellent critical thinking skills
• Resilient, adaptable and thrives in a fast-paced environment
• Pleasant and straightforward phone and video manner
• Excellent written communication
• Organizational skills to keep customer needs and follow-up systematized with use of Service Titan software
• Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day
• The ability to shift priorities quickly when necessary.

Main Job Tasks and Responsibilities

• Answering phone calls to help clients. - The CSR is a front-line customer contact who builds good relationships with clients and accurately communicates detailed information for best customer experience.
• Identify and asses customer needs 
• Schedule client work appropriately
• Dispatch client jobs to techs
• Maintains client records and database.
• Coordinate job parts and materials deliveries 
• Provide support to technicians for customer follow up 
• Clerical tasks
• Full time position

Experience

• Customer Service/Client Success
• Microsoft Office
• Will train on scheduling/dispatch/client management software
• Some data input
• General & administrative tasks
• Ability to handle multi-line phone system

Pay: From $17.00 per hour plus profit sharing team bonuses

Work Location: 4025 Gibson Dr. Tipp City, OH 45371 (Just North of I-70, off of State Route 202)

Benefits We Offer:

• Career path with training and opportunity for advancement
• 401K (with up to 4% company match)
• Health Insurance - 3 different plans to choose from
• Health Savings Account (HSA) with 3% company match
• Flexible Spending Account (FSA) with 3% company match
• Optional dental, vision, disability income protection plans
• $15,000 Life Insurance coverage
• Employee Assistant Program
• Paid Time Off
• Paid Holidays
• Profit Sharing Bonus plan