Key Responsibilities

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department, and processing billing as necessary.
• Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.
• Additional Treasury functions as needed.

Essential Functions

• Daily, weekly and monthly reporting to direct supervisor
• High volume phone calls to assigned past due customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to customers and sales
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics
• Process customer payments, credit cards, check by phone. 

Job Requirements

Required Skills

• 3-5 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with Excel required
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities

Education *

Associate Degree in related field