SEATTLE REP is seeking a Patron Services Specialist. Our Patron Services Specialists represent Seattle Rep both over the phone and in person by providing quality customer service while upholding our equity practices, selling tickets and subscriptions, soliciting donations, and collaborating with other departments on their ticketing needs.

ABOUT US

Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.

We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities and women, ensuring they are at the decision-making table and reflected in our community.

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

ABOUT THE POSITION

The Patron Services Specialist is a member of the Patron Services Office, working with other specialists and a management team to provide excellent service to our patrons. This is done by facilitating a wide range of ticketing needs, soliciting donations as well as ticket and subscription sales over the phone, and strengthening relationships with our patron community.

Typical duties include: 

Build and strengthen relationships between Patrons and Seattle Rep

• Provide exceptional service to subscribers and donors including ticket exchanges, benefit delivery, and information on productions throughout our season via phone, web, and email.
• Determine which subscription/donor options will provide the best experience for the Patron to create the optimal relationship with Seattle Rep leading to increased giving/subscribing levels.
• Per scheduled, staff the theatre during performances and development events if needed.
• Represent the organization to the general public while upholding our EDI values.
• Sell subscriptions and single tickets.
• Respond to inquiries and requests for information.
• Solicit donations on single ticket and subscription purchases.
• Staff will call before shows- distributing and reprinting tickets, aiding in last minute transactions and handle any customer service situations.

Make outbound phone calls

• Solicit donations from subscribers and single ticket buyers.
• Solicit subscription renewals and purchases.
• Inform patrons of changes to their scheduled dates and/or times when necessary.

Develop fluency with our seasonal programming, mission, and patron management software

• Attend all productions, preferably during previews or on Opening Night.
• Provide accurate data entry and patron account maintenance in Tessitura Ticketing System.
• Maintain familiarity with current subscription/single ticket marketing specials, programs and funding opportunities, events and community calendars as provided by Patron Services Office management and Seattle Rep Communications teams, including the website.
• Attend and actively participates in Patron Service Office meetings and Seattle Rep special events, including Equity, Diversity and Inclusion trainings as scheduled.

Minimum qualifications

• One year of customer service experience
• High school diploma and/or GED
• Commitment to, or knowledge of, racial equity and social justice
• Microsoft Office literacy and accuracy
• Ability to clearly communicate, both verbally and in written form
• Ability to multitask in fast paced sometimes high energy environment with seasonal workflow changes
• Strong diplomacy, interpersonal, and teamwork skills
• Genuine interest in working with the public
• Willing to authorize background check

Desired qualifications

• Tessitura experience
• One year of sales experience
• Demonstrated ability to appropriately manage confidential information
• Experience in successfully meeting deadlines under pressure
• Ability to adapt to potentially ambiguous and fluctuating practices
• De-escalation training

TO BE CONSIDERED

1. Submit a resume detailing related experience and education.
2. Applicants are reviewed the day after the position closes.
3. First round of interviews tentatively scheduled for 6/27-7/1

Seattle Rep has a mandatory vaccination policy for all employees, with accommodations for medical and religious exemptions only.

Contact hr@seattlerep.org with any questions regarding the application process.