Program Marketing Coordinator, External Relations
Fulltime, Regular Status, FLSA Nonexempt, Full Benefits
Location: Burien, WA
$47,000 – $59,700 annually
Dependent on years of applicable experience

Childhaven is an equal opportunity employer that is committed to diversity, inclusion, and recruiting candidates of every race, creed, color, religion, national or ethnic origin, gender or gender identity, age, veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law.  Qualified individuals who bring diverse perspectives to the workplace are highly encouraged to apply!

ABOUT CHILDHAVEN
For over 110 years Childhaven has been a leader in serving children, families, and communities that have experienced trauma and adversity. In the past few years, we have been adding services and locations, becoming more community-based, and forming partnerships to increase our impact. In June 2020, Childhaven consolidated with Renton Area Youth and Family Services (RAYS) and Art with Heart, which further expanded our capacity to better serve more children, families, and communities. By combining our legacy of healing-centered care, with the expertise of our new partners, Childhaven is building a continuum of care model that is unlike any other in the Puget Sound Region.

We are proud to be a values-driven organization that serves families from diverse communities. Our values are the compass we use to get us there. They guide us in the way we treat each other, the decisions we make, and the success we achieve. Values are the touchstones to chart and guide our behavior, and reflect our commitment to:

• TEAMWORK: Relationships come first.
• EQUITY: There’s infinite value in every human.
• EXCELLENCE: Constructively dissatisfied with the status quo.
• DEDICATION: Do more. Do better.
• RESPECT: Meet people where they are.
• REFLECTION: Feelings Matter. Stepping back and exploring possibilities.

Going forward, we are embarking on a new and very ambitious strategic impact plan to further strengthen programs, expand impact, and embrace innovation. In the next five years our goals are to double the number of locations and quadruple the number of children and families we are serving - all while developing and strengthening partnerships with other community-based organizations, referral sources, government agencies, and universities. In so doing, we are opening doors to a host of new roles and opportunities within the organization. And that’s where you come in.

ABOUT THE ROLE
Childhaven seeks a Program Marketing Coordinator, External Relations (PMC) to support our Art with Heart (AwH) program and volunteer coordination for the overall organization. In this role, you will coordinate program support and marketing engagement for AwH therapeutic creative expression books and resources. In addition, you will coordinate and manage Childhaven’s volunteer community, providing partnership and service pathways for individuals, organizations and corporations who help support our mission and vision.

This is a fantastic opportunity to work on a collaborative team and to play a significant role in the growth and sustainability of our programs for children and families! Located in Burien, Wash., this position reports to the Chief Marketing & Communications Officer and is part of our External Relations Team which includes Philanthropy, Communications and Art with Heart.

ABOUT YOU
You are a marketing-minded, relational, and creative communicator. You are capable of seeing your part in the bigger picture of expanding Childhaven’s impact and thrive in managing the timelines and deliverables of several different projects throughout the year. You work well with various other types of people to bring a project to completion. You are passionate about bringing your skills to bear in advancing an important cause and you are looking to join a great team at an exciting point in the organization’s history. You thrive on the feeling of accomplishment that comes with the successful completion of a big project that garners support for our community’s youngest members and their families.

ESSENTIAL DUTIES & RESPONSIBILITIES
35%:    Art with Heart (AwH) Planning, Impact & Operations Coordination

• Customer Journey: Provides data and program tracking and analysis of customer journey map and improvement planning. Work with CMCO to enhance the customer journey map for core AwH customer groups (book/resource purchasers and training attendees).
• Book Printing: Manage relationships with printers, ongoing evaluation of printers to achieve greater efficiencies, deliver print-ready files and edits to printers, and facilitate reprints, shipping, and invoices, and documentation of reprints.
• Inventory Management of Books: Reviews monthly inventory and transaction reports provided by warehouse for accuracy and inform reprint decisions.
• Workforce Development HUB: Work with CMCO and Chief Program Officer to develop and implement plan for integration of AwH user experience and content into the Workforce Development HUB.
• AwH Marketing and Communication: Create marketing and communication materials to drive demand for AwH books, training sessions, and webinars. Design marketing materials to build awareness and engagement with Art with Heart products and trainings. Execute and oversee periodic “% Off” offers, targeted media outlets, search, website, and social outreach.

30%:    Art with Heart (AwH) Community Engagement, Partnership, & Product

• Relationship-Building: Assess and respond to requests from organizations seeking out support and services as either a prevention or intervention tool. Continue to build and support relationships with current partners. Identify key strategic partners to support the ongoing development of AwH and other Childhaven capacity building efforts. Proactively reach out to learn how our resources fit into communities, and how we can provide products and support services to best meet the needs of our partners and the times.
• E-Commerce and Training Reporting: Coordinate AwH online commerce platform (Shopify) to accommodate sales and other promotions to drive earned revenue and encourage adoption of AwH resources (books, trainings, consults). Utilize database to provide monthly dashboard with units and sales from books and trainings/webinars and annual survey report with analyzation and trend reporting.
• Community Engagement: Attend relevant meetings, conferences, and events to build brand awareness, cultivate core partners, and engage new partners with our resources and training opportunities.
• Resource Development: Assist in the development of and project management of a new AwH book title.

30%:    External Relations – Childhaven Volunteer Coordination (30%)

• Volunteer Engagement: Ensure effective volunteer outreach and recruitment through internal and external community partnerships as well as online resources. Maintain accurate and up-to-date contact database for corporate groups and volunteers. Coordinate and execute opportunities for Representation, Service, and Events with the Community Leadership Board.
• Volunteer Needs: Coordinate with internal facilities maintenance, program staff, and philanthropy team including event director and others, to determine organizational need for volunteers, including coordinating and managing volunteers for fundraising events.
• Activity Logistics: Provide clear and specific expectations for ever volunteer role and ensure volunteer physical safety and overall wellness while volunteering.
• Annual Support: Oversee an efficient Holiday Giving program that is consistent with our priorities and needs.

5%:      Other Duties as Assigned

• Continuous Improvement: Participate in professional development opportunities regarding antiracism, oppression, and cultural competency and regularly assess own performance and program for related improvements. Participate in ongoing job-related professional development, in-service trainings, and continuing education.
• Performance: Complies with all Childhaven policies and procedures. Participate in regular administrative and reflective supervision with designated supervisor.

MINIMUM QUALIFICATIONS

• Associate’s/Bachelor’s degree in any related field or equivalent life experience, including human services, social impact design, communications, social work, public policy, etc.
• Strong social media and communication skills.
• Demonstrated skill in broadened use of Microsoft Office, online web programs, digital communications platforms, registration databases and websites.
• Experience/Knowledge with E-commerce; Marketing; Design; Publishing; Web/Social; Volunteer Management.
• Proactive, action oriented, and committed to developing and maintaining relationships
• Ability to work cross culturally with a variety of people within the organization and in communities.
• A strong social justice commitment with ability to promote equity within and outside of Childhaven.
• Commitment to undoing institutional and community racism by contributing to a values-driven organization that promotes diversity, equity, inclusion and belonging.
• Capability to communicate professionally and clearly in both verbal and written form to a diverse set of audiences and stakeholders.
• Strong planning and project management, including ability to keep projects on time and on budget.
• Ability to work a flexible schedule, to include occasional evenings and weekends, potentially including occasional travel.

DESIRED QUALIFICATIONS
We are dedicated to recruiting candidates who reflect the diversity and lived experiences of the communities we serve. Multilingual and multicultural candidates are encouraged to apply! In addition to position specific qualifications, preferable skills include:

• Bilingual/Multilingual highly desired.
• Experience/knowledge with therapeutic creative expression.
• Knowledge of email platforms (ex: MyEmma, Mailchimp).
• Experience with fundraising/annual giving activities.

COMPENSATION
Childhaven has committed to equitable compensation practices, including pre-determining what roles require and the qualities needed from the individual that will fill the role. To achieve this, Childhaven uses a grade and step approach to determine the compensation of each team member.

WHY CHILDHAVEN?
We strive to make Childhaven a great place to work by living our values: Teamwork, Equity, Excellence, Dedication, Respect, and Reflection. Here’s a bit of what we offer our staff:

• We believe in a fully transparent hiring process.
• We offer a comprehensive Benefits Package including Medical, Dental, and Vision insurance. Expanded benefits include a flexible spending account (FSA), healthcare reimbursement account, and 403(b) savings program. A full listing of benefits is available.
• Opportunities to attend a wide variety of trainings on clinical and educational topics, advocacy, and more.
• We’re dedicated to serving the full range of cultural diversity in our community, and to providing families with care that’s relevant to them. As a member of Childhaven staff, you’ll be encouraged to contribute to community engagement strategies and our antiracism council, which makes ongoing recommendations to ensure that our programs and protocols are doing their part to dismantle systemic racism.

Childhaven values organizational culture and professional development. Team members at Childhaven have the opportunity to develop skills and knowledge through the following:

• Trainings
• Project work groups
• Clinical and/or reflective supervision
• Community advocacy and engagement
• Diversity, Inclusion, and Racial Equity Council (DIREC)

NOTE
***HOW TO APPLY***

Please apply through our website. If you require an accommodation to participate in the application or selection process, please let us know.

This position is open until filled; applicants are encouraged to apply. In addition to completing the application online, please attach a resume and cover letter when prompted.

Childhaven would like to get an accurate understanding of each applicant’s experience and interest.