S.M. Lawrence has been doing it right for nearly 100 years. Our foundation of uncompromising integrity, unequaled service and effective project management has led us to where we are today. We are always searching for new and talented people who share our values and are dedicated to the continued success of this company.
Summary:
The Service Administrator is responsible for assisting members of the S.M. Lawrence Service Division with clerical, administrative functions and backs up dispatch.
Job Functions and Duties:
- Responds to customers' phone inquires and directs calls
- Manages day to day data entries into COINS accounting and service management system
- Dispatch when needed as a back up to our S.M. Lawrence Service Coordinator
- Issue and post purchase orders daily
- Assists technicians with purchase orders, work order inquiries, complete calls, jobs, or tasks
- Orders parts when needed and track packing slips
- Enter new calls from techs, the service manager and/or customers
- Sort, separate, and file weekly technician paperwork relating to customers and jobs
- Work Order Administration:
- Separate work orders
- Scan all work orders and rename on the server and place in numerical order
- Review and highlight anything that needs to be quoted
- Give service manager copies to review and approve
- Forward all work orders to billing clerk
- Assist with labor entry for Payroll as needed
- Mail out all invoices to customer
- File all invoices
- File all incomplete service work orders in numeric order
Requirements:
- High School GED or higher
- At least 1 year of administrative experience
- Thorough knowledge of Microsoft Office applications
- Must be able to pass a drug screen and background check
Preferred Qualifications:
- 4 year degree or equivalent work experience
- Administrative experience in construction industry
Benefits:
- Medical, Dental, Vision Insurance
- 401 (k) Match
- Life and Disability Insurance
- Paid Vacation and Holidays
- Flexible Spending Accounts
- Employee Assistance Programs
