Cogswell Sprinkler Company, Inc., a subsidiary of Davis-Ulmer Sprinkler Company, is a full-service fire protection contractor with complete design, installation, inspection, testing and maintenance capability that has been in business for over 30 years and offers a challenging work environment.

As a result of continued growth, we are currently seeking candidates for an Inspection / Service Department Billing Coordinator at our office in Worcester, MA.  Please read through the following job description, if you are interested in applying, please be sure to attach a cover letter and resume for our review.


The Billing Coordinator is responsible for the accurate completion and maintenance of customer accounts, jobs, and billings.


  • May open new service jobs in the system, or assist salesperson in opening, to ensure correct information has been entered to accurately bill and maintain the job and to receive a job number.
  • Assists in obtaining information needed for each job such as, PO#’s, tax-exempt forms, insurance certificates, utilization reports, credit applications and certified payroll information.
  • Ensures all materials for the job are entered into the system to ensure the correct costing on each job.
  • Maintains an accurate database, updating customer & collection information when needed
  • Reviews and completes certified payroll for each job, when required.
  • Accurately prepares and invoices customer per the requirements of the job and the customer to ensure the customers preferred billing procedures are followed. May possibly include credit and rebills, if necessary.
  • Works closely with the customer concerning updates on the job, questions on invoices and/or the receiving of service calls and emergency calls, if needed.
  • Works closely with the salesperson/project managers to make sure invoicing is being completed in a timely manner and accurately.
  • Scans and uploads all necessary documents into each customer folders/files within the electronic document storage system.
  • Works with the collection department to ensure that outstanding bills have been accurately invoiced and all documentation is present.


  • Good oral, written and telephone skills
  • Good customer service skills
  • Time management, organizational and interpersonal skills
  • Moderate to advanced computer skills (Microsoft products, AS400 system)
  • Ability to read, analyze, and interpret general business procedures and regulations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to calculate figures and amounts such as taxes, discounts, interest, commissions, etc.


  • High School Diploma/GED
  • One year in an administrative setting or equivalent combination of education and experience.
  • Experience with Microsoft Dynamics AX is not required, but is a plus


  • Office environment – moderate noise
  • Mostly sedentary role with the need to move about the office to copy, scan, fax and file
  • Will require opening of heavy file cabinets with bending, stooping or kneeling to file
  • May require light lifting of storage boxes or other light office items




All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis.

Equal Opportunity Employer, including disabled and veterans.