Job Summary 

The Senior Survey Support Clerk will maintain guidelines relating to all personnel, survey materials, equipment, and procedures included in the support of mail data collection activities. 

Key Responsibilities: 

• Maintain quality control procedures and support materials for survey support clerks; prepare and administer batch reviews.
• Track daily schedule and assignments.
• Provide pod supervision; monitor arrival and departure of breaks.
• Understand Mail Processes business rules and provide feedback for survey support clerks to ensure accuracy for contact information and other entered data.
• Supervise all Mail sorting, and shredding disposal of all Post Office returns
• Manage undeliverable returns and spreadsheets
• Assist with reconciliation of days and cash verification
• Assist with mail pick up and drop off
• Provide assistance with monthly reports.
• Enforce all company policies and implement the progressive discipline policy
• Other duties as assigned

Additional Responsibilities 

• Manage workflow to meet deadlines.
• Meet Scheduling requirement for high volume and low volume periods
  • Low Volume – 25 hr weekly minimum, at least 2 shifts 9-5 weekly, 1 scheduled 5 day work week per week and a 4 hour minimum per scheduled shift
  • High Volume – 30 hour weekly minimum, at least 2 shifts 9-5 weekly, 2 scheduled 5 day work weeks per week and a minimum of a 5 hour minimum per scheduled shift

Position Requirements: 

• Knowledge of office processes, procedures, technology and equipment
• Ability to communicate practices and policies effectively in writing and orally
• 1 year experience in a mailroom or equivalent related experience
• This Position is required to be in the Allentown office