Marketing & Communications/Patron Experience

Position reports to:


House Manager, Audience Services Leadership

FLSA classification status:



Pay rate:


$19.00/hour, per union contract

Application deadline:


Open until filled


The BAGLEY WRIGHT UNION USHER is the first, and sometimes last and only person a patron may interact with when visiting Seattle Rep. Scanning tickets, distributing programs, and wayfinding through the lobby are some of the ways this position makes sure the performance shift runs comfortably and effortlessly. This is a position that requires membership with Teamsters Local Union #117. Membership is not required to apply, but a successful candidate must be enrolled upon start of employment.



Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.


We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities and women, ensuring they are at the decision-making table, reflected in our community:



Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.



Theater at the heart of public life



Artistic Vitality, Sustainability, Generous and Inclusive Practices



Shift Responsibilities

  • Scan tickets and direct patrons to seats at front door
  • Dispense show programs
  • Guide patrons to their reserved seats
  • Answer patron questions and address patron concerns as they arise
  • Ensure patrons are in their appropriate seats upon start of performance
  • Handle minor patron difficulties, and refer appropriate issues to House Manager on duty
  • Assist House Manager in conflict resolution to keep the lobby running smoothly
  • Remain at assigned post throughout the entirety of the performance shift
  • Support implementation of emergency procedures, including patron evacuation, when safe to do so
  • Clean and reset area of assigned post, and check assigned section of theater to ensure it is clean
  • Monitor patron behavior throughout performance shift
  • Enforce safety and health standards set forth by the COVID Safety Manager and Audience Services Manager to mitigate risk of COVID exposure
  • Practice consistent high quality customer service to all patrons, prioritizing de-escalation practices as well as anti-racism and equity values
  • Attend and participate in usher meetings and orientations
  • Perform other duties pertaining to Patron Experience operations, as assigned by the House Manager and in compliance with the current Collective Bargaining Agreement, Memorandums of Understanding, and other supporting documents


Equity, Diversity, and Inclusion

  • Attend and actively participate in Anti-Racism Accountability Change Team (ARACT) meetings, as well as either White Anti-Racism Accountability Group (WARAG) or People of Color (PoC) Affinity meetings, as well as other workshops and trainings
  • Support identifying and undoing shortcomings in Front of House operations that perpetuate systems of oppression in a Predominantly White Institution (PWI)
  • Engage with and strive to embody Seattle Rep’s mission, vision, and values in all aspects of work



  • Ability and willingness to join Teamsters Local Union #117
  • Availability to work a flexible and irregular schedule, primarily evening and weekend hours
  • Genuine interest in theater and working with the public
  • Ability to stand and walk for up to four hours, as well as perform physical labor including lifting program boxes, navigating stairs, and moving lightweight chairs
  • Commitment to learning more about and engage in racial equity and social justice practices



  • One to two years customer service experience
  • First Aid and CPR certification (Training can be provided)
  • Strong diplomacy, interpersonal and teamwork skills
  • Initiative to deliver an extra level of customer service



  • Attach a resume detailing related experience and education


Seattle Rep has a mandatory vaccination policy for all employees, with accommodations for medical and religious exemptions only.


Contact with any questions regarding the application process.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:

Equal Opportunity Employer, including disabled and veterans.

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