Marketing & Communications/Patron Experience

Position reports to:


Concessions Lead, Audience Services Leadership

FLSA classification status:



Pay rate:


 $18.00 per hour plus tips

Application deadline:


Open until filled


THEATER FLOOR STAFF are dedicated to making our patrons’ experiences as positive as possible when they join us in our theater. This position is primarily present during performance shifts to serve concessions and loan out accessibility devices, but they are also responsible for assisting in the set up and breakdown of various lobby functions from concessions to small events. This is a part-time position that works for the duration of our 2022-2023 Season, which begins in September 2022 and is scheduled to end approximately in early June 2023.



Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.


We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities and women, ensuring they are at the decision-making table, reflected in our



Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.



Theater at the heart of public life



Artistic Vitality, Sustainability, Generous and Inclusive Practices



Shift Responsibilities

  • Sell and serve concessions during the performance shift
  • Set up and break down various points-of-sale throughout the lobby, according to sales strategies planned by Audience Services Leadership
  • Prepare beverages and package perishable goods to be sold at point-of-sale
  • Pour alcoholic beverages, as well as mix cocktails
  • Administer accurate cash and card transactions, and reconcile cash drawers
  • Check patrons’ coats, bags, and other personal items at coat check
  • Distribute accessibility devices to patrons upon request
  • Assist in set up and breakdown of in-house events and receptions
  • Serve food and beverages at in-house events
  • Enforce safety and health standards set forth by the COVID Safety Manager and Audience Services Manager to mitigate risk of COVID exposure
  • Ensure the lobby is clean, welcoming, and available to all patrons when the theatre is open to the public
  • Practice consistent high quality customer service to all patrons, prioritizing de-escalation practices as well as anti-racism and equity values
  • Perform other duties pertaining to Patron Experience operations, as assigned by the Concessions Lead or Audience Services Leadership team


Equity, Diversity, and Inclusion

  • Attend and actively participate in Anti-Racism Accountability Change Team (ARACT) meetings, as well as either White Anti-Racism Accountability Group (WARAG) or People of Color (PoC) Affinity meetings, as well as other workshops and trainings
  • Support identifying and undoing shortcomings in Front of House operations that perpetuate systems of oppression in a Predominantly White Institution (PWI)
  • Engage with and strive to embody Seattle Rep’s mission, vision, and values in all aspects of work



  • MAST and Washington State Food Handler’s certification (Training can be provided)
  • Availability to work a flexible and irregular schedule, primarily evening and weekend hours
  • Genuine interest in theater and working with the public
  • Ability to stand and walk for up to four hours, as well as move furniture, stock, and boxes weighing up to fifty pounds
  • Commitment to learning more about and engage in racial equity and social justice practices



  • One to two years customer service experience
  • First Aid and CPR certification (Training can be provided)
  • Strong diplomacy, interpersonal and teamwork skills
  • Ability to clearly communicate, both verbally and in written form



  • Attach a resume detailing related experience and education


Seattle Rep has a mandatory vaccination policy for all employees, with accommodations for medical and religious exemptions only.


Contact with any questions regarding the application process.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:

Equal Opportunity Employer, including disabled and veterans.

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