Marketing & Communications/Patron Experience

Position reports to:


Audience Services Leadership

FLSA classification status:



Pay rate:



Application deadline:


Open until filled


The HOUSE MANAGER acts as the face of Seattle Rep during performances. This position ensures the performance shift runs smoothly and on-schedule, as they oversee Front of House staff providing a positive experience to our patrons and step in to resolve issues when necessary. This is a part-time position that works for the duration of the 2022-2023 Season, which begins in September 2022 and is scheduled to end approximately in early June 2023.



Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.

We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities and women, ensuring they are at the decision-making table, reflected in our community:


Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.


Theater at the heart of public life


Artistic Vitality, Sustainability, Generous and Inclusive Practices



Shift Responsibilities

  • Act as manager on duty for performances; make rapid decisions and solve problems in the moment
  • Supervise Front of House operational staff on shift, including Theater Floor Staff, Concessions Leads, Bagley Wright Union Ushers, and Leo K Volunteer Ushers
  • Step in to fulfill duties of various Front of House operational staff, as needed
  • Coordinate with stage management and the Patron Services Office to ensure punctual performance start times
  • Provide assistance and care to patrons during performances
  • Write and distribute house reports every shift
  • Handle and securely manage concessions sales, and drop shift deposits into secured location in accordance with current security plan
  • Count, audit, record, and handle large amounts of money every shift
  • Lead emergency procedures and evacuation protocols with support from Stage Management, when necessary
  • Enforce safety and health standards set forth by the COVID Safety Manager and Audience Services Manager to mitigate risk of COVID exposure
  • Ensure the lobby is clean, welcoming, and available to all patrons when the theatre is open to the public
  • Practice consistent high quality customer service to all patrons, prioritizing de-escalation practices as well as anti-racism and equity values
  • Perform other duties pertaining to Patron Experience operations, as assigned by the Audience Services Leadership team

Equity, Diversity, and Inclusion

  • Attend and actively participate in Anti-Racism Accountability Change Team (ARACT) meetings, as well as either White Anti-Racism Accountability Group (WARAG) or People of Color (PoC) Affinity meetings, as well as other workshops and trainings
  • Support identifying and undoing shortcomings in Front of House operations that perpetuate systems of oppression in a Predominantly White Institution (PWI)
  • Engage with and strive to embody Seattle Rep’s mission, vision, and values in all aspects of work



  • High School diploma or GED
  • Minimum one year customer service experience, preferably in an arts environment
  • First Aid and CPR certification (Training can be provided)
  • MAST and Washington State Food Handler’s certification (Training can be provided)
  • Computer literacy and accuracy, preferably in Microsoft Office Suite products
  • Availability to work a flexible schedule, primarily evening and weekend hours
  • Ability to stand and walk for up to five hours, as well as navigate stairs and move furniture and boxes weighing up to forty pounds
  • Commitment to learning more about and engage in racial equity and social justice practices


  • One to two years of experience in managing a customer service team
  • Demonstrated ability to appropriately manage confidential information and reliably handle large amounts of monies
  • Ability to clearly communicate, both verbally and in written form
  • Excellent time management skills

Seattle Rep has a mandatory vaccination policy for all employees, with accommodations for medical and religious exemptions only.

Contact with any questions regarding the application process.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:

Equal Opportunity Employer, including disabled and veterans.

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