Trico Electric Cooperative is a member-owned, not-for-profit, distribution cooperative headquartered in Marana, Arizona.  We service more than 45,000 Members in rural areas surrounding the City of Tucson across 3 counties in southern Arizona.

At Trico, it’s more than just a job and our members are more than just customers. Employees are proud to be part of the co-op family and strongly believe in our mission of delivering safe, affordable and reliable power to those we serve. They take the responsibility of ensuring the power stays on in our communities, this commitment of all employees unites us into the cooperative family. Our present and future success depends on the creative and dedicated employee of our company who demonstrate Trico’s Core Values of:  Service, Dependability, Innovation, and Integrity.

Be part of a community that’s driven to meet the needs of the present while contributing to a sustainable future.

Hourly Wage: $25.14 - $26.81

Opens Thursday August 11,2022 to August 25, 2022

ABOUT THE POSITION:

The Member Account Representative position works in a high performance, customer-focused team environment and is responsible for several customer-oriented tasks in a call center environment. These responsibilities include responding to member open/close requests, member inquiries, and requests for account information, negotiating collections arrangements, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.

                                               

QUALIFICATIONS:

The successful candidate will have a high school degree or equivalent with two years experience in customer service and/or billing/collections. The candidate should be comfortable in communicating both verbally and written with members and have a proven track record of maintaining excellent relationships with both internal and external personnel. We are seeking a proactive and highly motivated person who can work independently and as a member of a team. 

For additional details view the link - Member Account Representative

BENEFITS:

We are committed to providing high quality market competitive benefits to our employees at an affordable cost. Trico offers a comprehensive benefits package that provides affordable health care coverage, encourages employee wellness, provides income protection in the event of death or disability and helps you save for retirement.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 520-744-2944 X1388
Email: humanresources@trico.coop

Equal Opportunity Employer, including disabled and veterans.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese

English – Spanish – Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

 

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

MAIL: U.S. Department of Agriculture,

Office of the Assistant Secretary for Civil Rights,
1400 Independence Avenue, SW,
Washington, D.C. 20250-9410

FAX: (202) 690-7442

EMAIL: program.intake@usda.gov

USDA is an equal opportunity provider, employer, and lender.

 

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