Position Summary:

Oversees the implementation of the Michigan Medicare/Medicaid Assistance Program (MMAP), ensuring key functions are performed consistent with MMAP Program Standards. Provides support and assistance with outreach and other programs that support agency’s mission.

Essential Job Functions:

• Supervises staff and volunteers including providing performance evaluations and setting goals for staff.
• Meets with clients for Medicare/Medicaid assistance counseling. 
• Communicates weekly with Chief Program Officer on all facilities issues.
• Plans, organizes, assigns, directs, screens, interviews, and reviews the work of volunteers and site coordinators; performs recruitment and selection of volunteers and site coordinators, and material resources; trains volunteers and site coordinators.
• Oversees programs to ensure services are provided in accordance with funder requirements and standards of operations of the various programs. Ensures compliance with MMAP reporting standards, including timelines and confidentiality.
• Conducts outreach and collaborations with representatives of other organizations to support program needs.
• Monitors the budgets and units of service to ensure goals are met. Sets goals for programs and implements strategies to accomplish goals.
• Provides oversight for implementation of grant funded programs in the community.
• Manages contracts and/or memorandums of understanding for local MMAP sites and counseling locations.
• Represents CWS, CEO and/or Chief Program Officer within the community at meetings, on committees and in presenting information on the programs offered.
• Assists the MMAP site coordinators with update trainings, as needed; conducts trainings and outreach for funded programs; provides technical assistance on casework as needed.
• Oversees site coordinators and team members compliance with MMAP reporting standards, PATH program fidelity and other requirements
• Support achievement of agency’s mission and vision and reflects its values in work behavior.
• Perform all other duties as assigned

EDUCATION: 

Required:

High school diploma or GED. Have a Certificate of Completion for MMAP and be up to date on recertification.

Preferred:

Bachelor's degree in relevant field.

EXPERIENCE:

Three to five years of experience in the aging network working directly with older adults in a community setting including the delivery of programs.   

REQUIRED SKILLS:

• Excellent oral and written communication skills.
• Skill in standard practices and procedures, including the use of standard office equipment, record keeping, business mathematics and basic computer application related to work (Word and Excel).
• Above average initiative and motivation.
• Ability to take direction and follow instructions.
• Possess a positive attitude and creative thinking skills.
• Ability to work effectively and respectfully with diverse populations in a variety of settings.
• Above average ability to organize, manage time effectively, meet deadlines, and handle multiple tasks at one time.
• Knowledge of community resources and database management.
• High aptitude for public speaking, teaching, and coaching ability to deliver group instruction with confidence and clarity.

PREFERRED SKILLS: 

MS Office including Outlook, Excel, Word, etc. and other software programs specific to the agency for data gathering and storage. Multi phone line knowledge.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee is frequently required to sit at a computer for long periods of time. The employee may be required to lift and/or move up to 15 pounds. The employee must travel in all kinds of weather and have reliable transportation.